Ivan Chavez
KENNEWICK,Washington
Summary
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development. Customer-oriented, strategic-thinking sales management professional successful in retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Manager
Lithia Chrysler Jeep Dodge RAM
Kennewick, WA
08.2023 - 08.2024
- Developed and implemented sales plans to meet monthly, quarterly, and annual goals.
- Conducted training sessions for sales staff on customer service and product knowledge.
- Monitored daily operations of the showroom ensuring compliance with company policies and procedures.
- Analyzed customer feedback to identify opportunities to improve customer satisfaction ratings.
- Created reports detailing sales performance to present to upper management at weekly meetings.
- Maintained an up-to-date understanding of automotive industry trends and developments.
- Collaborated with other departments to ensure a smooth transition from sale through delivery of vehicle.
- Researched competitive pricing strategies and adjusted prices accordingly to remain competitive in the market.
- Assisted customers in selecting vehicles that best met their needs while maximizing profit potential for dealership.
- Solicited new business through cold calling, networking events, and referral programs.
- Established relationships with local businesses as part of building a larger client base.
- Coached staff members on effective communication techniques when dealing with customers.
- Ensured all paperwork was completed accurately for each transaction including finance contracts, warranties.
- Organized promotional events such as test drives or open houses to generate interest in current inventory.
- Provided follow-up service after the purchase of a vehicle to ensure customer satisfaction.
- Negotiated deals with customers in order to close sales transactions quickly and efficiently.
- Managed inventory levels by ordering additional stock based on current demand trends.
- Adhered strictly to safety regulations set forth by the dealership's corporate office.
- Reviewed financial statements regularly and identified areas where cost savings could be achieved.
- Responded promptly and professionally to inquiries from customers regarding products or services offered by the dealership.
- Engaged customer base to drive retention across departments.
- Developed and executed strategies to improve new vehicle sales.
- Leveraged CRM database to drive customer contacts, appointments, and sales.
- Mentored employees to help achieve sales and CSI objectives.
- Supported sales team members to drive growth and development.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Coached, developed and motivated team to achieve revenue goals.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Resolved customer complaints regarding sales and service.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Gained market share in new sales performance through aggressive team training.
- Used change methodologies to increase sales and led projects for increased productivity.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
General Sales Manager
Tom Denchel Auto Group
Hermiston, OR
02.2013 - 07.2023
- Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily, and implementing improvement strategies.
- Mentored and directed employees by conducting one-on-one meetings with salespeople.
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
- Utilized established sales techniques and persuasive communication skills to meet personal sales objectives.
- Reviewed inventory data to make adjustments, evaluate forecasts, and meet demands.
- Utilized expert negotiation, closing, and marketing skills while ensuring dynamic customer response and follow-up.
- Identified weaknesses and implemented sales and business practices training to improve performance.
- Maintained department profitability while controlling expenses and promoting customer satisfaction.
- Stayed up-to-date on extensive company products and services.
- Managed, hired, and trained a high-performing sales and support team, maximizing overall profitability by setting benchmarks throughout budget development.
- Reviewed Key Performance Indicators daily and implemented critical adjustments to increase performance for each metric.
- Followed up with existing customers to generate new prospective buyers through referrals.
- Established customer-centric focus throughout Tom Denchel Auto Group culture to build loyalty and retention.
- Helped update and maintain dealership website and social media accounts.
- Defined goals and objectives to generate, cultivate, and deepen a high-performance team, turning over quarterly profit goals from Sales, Service, and Parts.
- Focus on ensuring that I help reduce and maintain a 45-day inventory day supply.
Receiving Lead
Wal Mart Distribution Center
Hermiston, OREGON
03.2009 - 10.2011
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Organized storage areas to maximize movement and minimize labor.
- Maintained clean work area that adhered to strict safety standards.
- Operated forklifts, power jacks and other motorized equipment to locate and transport material.
- Reviewed work orders to check correctness of deliveries.
- Routed received merchandise to proper storage areas according to product specifications.
- Checked accuracy of cargo manifests against purchase orders, identifying errors before invoices entered in system.
- Identified and reported inventory discrepancies to supervisor with recommendations for correction.
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Used scanners to track parcel information, condition or receipt.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
Education
Associate of Applied Business - Accounting And Business Management
Charter College
Pasco, WA09.2012
Skills
- Sales Leadership
- Performance Improvements
- Retail Site Development
- Advertising and Marketing
- Marketing Support
- Automotive Systems
- Team Development
- Leadership and Team Building
- Sales Planning and Implementation
- Customer Service and Retention
- Price Structuring
- Employee Coaching
- Staff Training
- Profitability Improvement
- Policy Enforcement
- Specification Writing
- Revenue Development
- Training and Coaching
- Referral Coordination
- Event Planning
- Goal Attainment
- Employee Motivation
- Goal Setting
- Regulatory Understanding
- Sales Development
- Budgeting and Finance
- Dealership Operations
- Business Operations
- New Car Purchases
- Financing Coordination
- Market Understanding
- Event Networking
- Issue Resolution
- Lead Follow up
- Consultative Techniques
- Negotiation Strengths
- Team Collaboration
- Sales Conversion
- Relationship Building
- Verbal and Written Communication
- Schedule Management
- Upselling Strategies
- Goal-Oriented
- Conflict Mediation
- Aftermarket Products
- Email and Telephone Etiquette
Languages
English
Full Professional
Spanish
Professional
Certification
- Master Ford, Chrysler, Dodge and Jeep brand Certified
- Microsoft Excel Certified 2012
- Microsoft Word Certified 2012
Timeline
Sales Manager
Lithia Chrysler Jeep Dodge RAM
08.2023 - 08.2024
General Sales Manager
Tom Denchel Auto Group
02.2013 - 07.2023
Receiving Lead
Wal Mart Distribution Center
03.2009 - 10.2011
Associate of Applied Business - Accounting And Business Management
Charter College
- Master Ford, Chrysler, Dodge and Jeep brand Certified
- Microsoft Excel Certified 2012
- Microsoft Word Certified 2012
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