Ivan Colon

• Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions.
• My Associate role TDR – Trailer Dock and Release, Pit License and Inbound Dock/ OB Dock. Lead Fulfillment Associate US, Nationwide Lead Fulfillment Associates are responsible for performing production duties and assisting Area Managers with daily management of the department. They are also expected to understand aspects of production; adhere to strict safety, quality, and production standards.
• Wrapped pallets in shrink wrap prior to loading
• Operated pallet jacks to safely transport goods from warehouse to shipping area
• Safely and securely loaded items to prevent damage during transport

• Operated pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
• Kept storage areas organized, clean and secure to fully protect company assets.
• Packed items into appropriate containers for shipment.
• Monitored production schedule to keep proper amount of inventory on hand.
• Performed cycle counts and inventory control to accurately track product levels.
• Verified quantity and description of materials received by checking merchandise against packing list.

Reconcile inventory, sort liquidation/waste maintain and organize the waste management area. Also handled and process waste in accordance with RCRA, DOT and OSHA

regulations within the guidelines. Monthly warehouse audit and safety yard walk. I was assigned to MYP - safety Zappos shoes. I engaged with AM, PA and associates regarding and issues they encounter with Zappos shoes. My role was to help associated sign up and get their safety shoes.

• Inspected materials to determine appropriate placements for repurposing or disposal.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Sorted materials such as metals, glass or plastics into appropriate containers for recycling.
• Resolved problems, improved operations and provided exceptional service.

• Worked well in a team setting, providing support and guidance.
• Proven ability to develop and implement creative solutions to complex problems.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Developed strong organizational and communication skills through coursework and volunteer activities.

• Delivered informational sales presentations to potential investors to build symbiotic client relationships.
• Establish and maintain contact with top decision makers with key clients.
• Gathered required information from customers for settlement reviews and followed up on management determined results.
• Returned phone messages and emails within one business day and responded to complaints before issues escalated.

• Someone who can build strong business-to-business relationships.
• Cross-trained new employees by explaining rules, procedures and job responsibilities.
• Observed employee fieldwork and usage of materials for quality and consistency.
• Installed, tested and serviced alarm systems, ensuring that they functioned correctly.

• Sells products and services, increasing penetration in assigned areas/properties by establishing relationships with residents, property managers, leasing agents, and owners.
• Coordinated and followed up on maintenance requests for residents.
• Assessed finished items for defects and ordered reworks to eliminate irregularities.
• Observed employee fieldwork and usage of materials for quality and consistency.

• My role is to work directly with Vice President who provides high level management for highly trained staff. Professionally oversee several different areas, such as operations and banking.
• US Trade Capture for the following markets, New York Mercantile Exchange, Commodity Exchange, Chicago Board of Trade, Chicago Mercantile Exchange and New York Board of Trade. ICE exchanges, Handle allocations for given and give up for US and overseas clients. Handle EFP, EFR, EFS and Pit trades on the CME Exchange.Clear trades for US Futures Markets, make corrections on the portal CME FEC.
  Process phone orders (give-ups) from floor brokers and clearing members. Execute trades input, journal entries and (APS) Residuals CBT and CME (cash, P&S, and commissions. Expert in open position confirmation reports, clearing and point balance on COMEX, NYMEX.
  Reconcile all as of and top day breaks, and handle position transfers to clearing firms.
• Successfully resolved numbers of customer issues on daily basis.
• Oversaw various clients projects from conceptualization to completion.
• Trained to perform and document quality inspections and audits.

• Supported Supervisor by preparing production reports and collating quality documentation.
• Revised work practices to improve efficiency, boost quality and meet production goals.
• Submitted documentation and reports to upper management.
• Coordinated with day shift supervisor to balance staffing as workloads changed.
• Supervised staff of six employees in functions relating to statement rendition.
• Trained new employees and performed periodic evaluations. Coordinated staff meetings and seminars.
• Oversaw employee supervision, client satisfaction, contract management and daily work.
• Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
• Organized schedules, workflows and shift coverage to meet expected business demands.
• Kept detailed records of department resource usage and expenses.
• Evaluated employee performance and developed improvement plans.
• Filed paperwork and submitted reports to upper management.
• Identified and corrected performance and personnel issues negatively impacting team and business operations.
• Updated policies and procedures to maximize team efficiency and productivity.
• Coached and mentored employees by delivering training, guidance and performance monitoring.