Ivan Contreras Cervantes
Sacramento,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
12
12
years of professional experience
Work History
Desk - Sales Manager
Vallejo Hyundai
09.2023 - Current
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Assisted in training new hires, ensuring they possess the necessary skills to uphold the restaurant''s high standards for food quality and customer service.
Office Administration Coordinator
United States Air Force Reserve Command
03.2019 - 01.2024
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Teamed with leaders across all departments to meet deadlines and establish culture of cross-functional collaboration.
- Researched accounts and contracts in support unit and emailed compiled information upon completion.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
Sales Manager
Folsom Lake Hyundai
05.2021 - 08.2023
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Sales Consultant
Roseville Hyundai
04.2015 - 04.2021
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Supported clients with business analysis, documentation and data modeling.
Shift Manager
Taco Bell
07.2012 - 04.2014
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
Education
Bachelor of Arts - Economics Degree
California State University of Sacramento
05.2018
Associate Degree - Science in Retail Management & Merchandising
San Joaquin Delta College
05.2014
Associate Degree - Science in Business
San Joaquin Delta College
05.2014
Associate Degree - Arts in Interdisciplinary Studies: Business
San Joaquin Delta College
04.2014
Skills
- Administrative Support
- Staff Training
- Records and Database Management
- Maintaining Office Records
- Customer Communication
- Computer Operating Systems
Accomplishments
- Certifications: Merchandising, Basic Business
Languages
Spanish
Native or Bilingual
Timeline
Desk - Sales Manager
Vallejo Hyundai
09.2023 - Current
Sales Manager
Folsom Lake Hyundai
05.2021 - 08.2023
Office Administration Coordinator
United States Air Force Reserve Command
03.2019 - 01.2024
Sales Consultant
Roseville Hyundai
04.2015 - 04.2021
Shift Manager
Taco Bell
07.2012 - 04.2014
Bachelor of Arts - Economics Degree
California State University of Sacramento
Associate Degree - Science in Retail Management & Merchandising
San Joaquin Delta College
Associate Degree - Science in Business
San Joaquin Delta College
Associate Degree - Arts in Interdisciplinary Studies: Business
San Joaquin Delta College
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