Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

IVAN Cruz

Port Saint Lucie,FL

Summary

Dynamic Hotel Manager with a proven track record at Caracol Hotel and Beach Club, excelling in guest relations management and complaint resolution. Spearheaded employee training and fostered a collaborative environment, leading to high customer satisfaction ratings. Skilled in cash handling and adept at enhancing guest services through insightful feedback analysis.

Experienced with performing routine maintenance and repairs in various settings. Utilizes troubleshooting skills to address issues quickly and efficiently. Knowledge of preventive maintenance techniques to ensure equipment longevity and workplace safety.

Professional with hands-on experience in facilities maintenance, providing reliable and effective support in daily operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in troubleshooting, repair, and maintenance of equipment, with proactive approach to problem-solving and commitment to safety standards. Known for dependability and consistent performance, valued for strong communication and organizational skills.

Qualified Desired Position with solid background in maintenance and repair tasks. Demonstrated ability to manage routine maintenance duties and address issues swiftly. Proven record of ensuring equipment functionality and workplace safety through effective troubleshooting and preventive measures.

Maintenance professional prepared to contribute effectively to maintenance operations. Proven ability to handle various maintenance tasks and ensure smooth functionality of equipment. Focuses on team collaboration and achieving results while adapting to changing needs. Skilled in troubleshooting, preventive maintenance, and safety protocols.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Maintenance Assistant

Hampton by Hilton Hotel
09.2024 - 03.2025
  • Maintained safety conditions and standards in facility.
  • Used and operated various types of tools such as power saws, sanders, grinders, forklifts, and basic hand tools.
  • Cleaned and lubricated mechanical systems to keep machinery operating at peak performance.
  • Enhanced workplace safety with regular inspections of tools and facilities, ensuring compliance with industry standards.
  • Organized storage areas and tool rooms to keep areas safe and fully stocked.
  • Replaced worn or damaged parts to restore equipment functionality.
  • Upheld high cleanliness standards in common areas through regular custodial duties including sweeping, mopping, and trash removal.
  • Performed regular maintenance and repairs on mechanical systems to support continuous operation.
  • Conducted basic repairs to plumbing systems such as leaky faucets and clogged drains.
  • Responded immediately to emergency repairs and other maintenance requests to minimize downtime.
  • Maintained a well-organized inventory of spare parts, streamlining the repair process for quicker turnaround times.
  • Delivered comprehensive support to maintenance supervisor performing skilled repairs and kept continuous focus on safety and efficiency.
  • Provided excellent customer service while addressing tenant maintenance requests promptly and professionally.
  • Addressed emergency situations effectively under pressure while adhering to established safety procedures.
  • Inspected systems and equipment to identify unscheduled maintenance and repair needs.
  • Utilized variety of power and hand tools to perform maintenance and repairs in accordance with safety requirements.
  • Reduced downtime by performing preventative maintenance tasks, extending the life of machinery and equipment.
  • Assisted in troubleshooting complex mechanical issues, leading to faster resolution and minimized production delays.
  • Enhanced equipment performance, conducting routine calibration and adjustments.
  • Strengthened compliance with health and safety regulations by meticulously documenting maintenance activities and outcomes.
  • Improved operational efficiency, systematically replacing or repairing worn parts before failure.
  • Strengthened building security by overseeing installation and maintenance of security systems.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Executed tasks within time and budget constraints.
  • Diagnosed and repaired complex mechanical and electrical systems.
  • Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
  • Installed and maintained plumbing and HVAC systems.

Hotel Manager

Caracol Hotel and Beach Club
03.2014 - 07.2024
  • Guided new hires, illustrating effective strategies for client and guest interactions.
  • Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Established a positive work culture that promoted teamwork, collaboration, and employee morale.

Industrial Maintenance Mechanic

Private Company Platform Pty
02.2008 - 06.2012
  • Contributed to the inventory management of spare parts and tools.
  • Calibrated and adjusted machinery for operational consistency.
  • Completed welding projects using MIG/TIG techniques to fabricate brackets or make structural repairs as needed during machine overhauls.
  • Performed regular inspections and regularly lubricated machinery.
  • Operated hoists, cranes and power tools to disassemble devices and remove defective parts.
  • Maintained accurate records of all maintenance activities performed, providing valuable data for future planning purposes.
  • Decreased system leaks by inspecting hydraulic lines and replacing worn components, improving overall equipment performance.
  • Reduced downtime with proactive monitoring of equipment performance and scheduling routine maintenance tasks.
  • Collaborated with engineering team to implement new equipment installations, ensuring proper alignment and functionality.
  • Safeguarded employee safety by adhering to OSHA regulations and enforcing company safety policies within the workplace.
  • Enhanced production efficiency by troubleshooting, diagnosing, and repairing mechanical issues in a timely manner.
  • Performed upgrades on existing machinery to meet evolving industry standards and increase operational efficiency.
  • Improved equipment reliability by conducting regular inspections and preventive maintenance on industrial machinery.
  • Provided technical guidance to junior maintenance technicians, fostering a positive work environment and promoting skill development.
  • Utilized troubleshooting tools and schematics to identify parts needing repair.

Education

Bachelor - Criminology

National University
FL
06.2014

Ged - undefined

Miami High School
Miami, FL
06.1985

Skills

  • Cash handling
  • Driving
  • Guest relations management
  • Guest services management
  • Administrative experience
  • Leadership
  • Customer service
  • Maintenance
  • Guest complaint resolution
  • Organizational skills
  • Stocking
  • Communication skills
  • Equipment maintenance and repair
  • Power tools proficiency
  • Cleaning and sanitizing

Certification

Driver's License

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Maintenance Assistant

Hampton by Hilton Hotel
09.2024 - 03.2025

Hotel Manager

Caracol Hotel and Beach Club
03.2014 - 07.2024

Industrial Maintenance Mechanic

Private Company Platform Pty
02.2008 - 06.2012

Bachelor - Criminology

National University

Ged - undefined

Miami High School
IVAN Cruz