Ivan Cruz
Por St Lucie ,FL
Summary
Dynamic Hotel Manager with a proven track record at Caracol Hotel and Beach Club, excelling in guest relations management and complaint resolution. Spearheaded employee training and fostered a collaborative environment, leading to high customer satisfaction ratings. Skilled in cash handling and adept at enhancing guest services through insightful feedback analysis.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hotel Manager
Caracol Hotel and Beach Club
04.2014 - Current
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
Education
Ged - Respiratory Therapy
Miami High School
Miami, FLSkills
- Guest complaint resolution
- Guest services management
- Guest Relations Management
- Cash Handling
Certification
Flebotomist
Vip protection
Medical assistant
Profesional driver
Timeline
Hotel Manager
Caracol Hotel and Beach Club
04.2014 - Current
Ged - Respiratory Therapy
Miami High School
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