Ivan Diaz
Richmond,Texas
Summary
Motivated person with engaging personality and flexible approach. Upbeat, friendly and willing to get any task done, willing to learn many areas around any job to get a better feel and understanding of it.
very trustworthy, easygoing, and focused worker.
have good memory and hand's on and visual learner.
Overview
6
6
years of professional experience
Work History
Online Fulfillment Assistant
GBT Foods Inc.
09.2022 - Current
- Coordinated online order processing to ensure timely fulfillment and customer satisfaction.
- Managed inventory levels, optimizing stock availability and minimizing discrepancies.
- Streamlined packaging procedures to enhance efficiency and reduce operational delays.
- Implemented quality control measures for outgoing orders, improving accuracy in shipments.
- Optimized workflow efficiency, prioritizing tasks based on deadlines and urgency levels.
- Monitored fulfillment performance metrics regularly, identifying areas for improvement and implementing corrective actions as needed.
- Collaborated with team members to achieve fulfillment goals and maintain high levels of productivity.
Server
Star Cinema Grill
10.2019 - 08.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Delivered exceptional customer service in fast-paced dining environment.
- Trained new staff on restaurant protocols and service standards.
- Managed order accuracy and ensured timely delivery of food and beverages.
Education
Associate of Arts - Kinesiology
Houston Community College
Houston, TX05-2021
Bachelor of Arts - Kinesiology
Texas A&M/ University of Houston-Victoria
Victoria, TX06-2027
Skills
- Warm and Friendly
- Transactions and Cash Handling
- Able to Lift 30 Pounds
- Team Player
- Specials Promotion and Upselling
- Order Accuracy and Delivery
- Natural Leadership
- Guest Satisfaction
- Guest Relations Management
- Sales support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Online Fulfillment Assistant
GBT Foods Inc.
09.2022 - Current
Server
Star Cinema Grill
10.2019 - 08.2022
Associate of Arts - Kinesiology
Houston Community College
Bachelor of Arts - Kinesiology
Texas A&M/ University of Houston-Victoria