Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ivan DIaz-Corral

Oak Forest,IL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

6
6
years of professional experience

Work History

Assistant Manager/Team Member

Planet Fitness
Oak Lawn, IL
06.2022 - 11.2023
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Landscaper

Gonzalez &landscaper
Chicago, IL
june2018 - 09.2022
  • Provided seasonal lawn care, such as spring and fall clean-up. Utilized picks and shovels to dig holes and trenches and excavated for landscaping and hardscaping. Graded and applied seed, straw/ sod using hand tools
  • Cut and trimmed lawns using power mowers and edgers.
  • Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
  • Cleaned up debris after completing jobsite tasks.
  • Cut grass in even lengths with power mowers or hand shears.
  • Operated landscaping equipment to maintain grounds and remove trees.
  • Weeded flower beds and vegetable gardens to remove unwanted vegetation.
  • Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
  • Transported plants, turf and other materials to designated areas for installation.
  • Cleared pathways of overgrowth, debris and snow to reduce hazards.
  • Answered customer questions regarding care and general knowledge of landscape.
  • Pruned and trimmed trees and shrubs with shears and pruning saws.
  • Pruned trees and bushes to improve visibility and shape.
  • Pruned trees, shrubs, hedges, bushes and vines to enhance their growth patterns.
  • Cultivated soil by using rakes, shovels, hoes, trowels or other tools.
  • Followed planned landscaping designs to lay sod, seed grass or plant flowers and foliage.
  • Ensured proper disposal of all waste generated from job sites.
  • Laid sod on prepared surfaces for a finished look of the landscape design.
  • Applied mulch and burlap coverings to bushes and trees for winter.
  • Used hand tools to break up clumps of dirt, transplant seedlings and mix in fertilizers.
  • Operated machinery such as bobcats or tractors when necessary.

Home Care Provider

Help at Home Senior Care
Chicago , IL
01.2018 - 03.2019
  • Maintained clean and well-organized environment for client happiness and safety.
  • Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Provided companionship through conversation and recreational activities.
  • Followed care plan and directions to administer medications.
  • Assisted clients with mobility issues by using appropriate transfer techniques.
  • Administered medications in accordance with physician instructions.
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Assessed home environment for potential safety hazards or risks to the client's well-being.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Planned optimal meals based on established nutritional plans.
  • Assisted with client personal care needs to foster independence and well-being.
  • Promoted a safe environment by providing supervision and monitoring of patients' physical condition and behavior.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Ensured compliance with all laws governing home health care services.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Monitored vital signs such as blood pressure and temperature.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.

Crew Member

McDonald's
Bridgeview, IL
2016 - 2018
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Served food quickly for positive guest experiences.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Resolved customer complaints in a professional manner.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Took orders from patrons and input selections into store computer system.
  • Restocked kitchen supplies including food products and utensils.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.

Education

High School Diploma -

Pathways in Eduation
Evergreen Park, IL
01-2019

Skills

  • Product and Service Knowledge
  • Recruiting and Interviewing
  • Employee Scheduling
  • Task Delegation
  • Machinery Operation
  • Hand and Power Tools
  • Workplace Safety
  • Customer Service
  • Cleaning
  • Complaint Resolution
  • Sales Expertise

Accomplishments

Attendance awards

Timeline

Assistant Manager/Team Member

Planet Fitness
06.2022 - 11.2023

Home Care Provider

Help at Home Senior Care
01.2018 - 03.2019

Landscaper

Gonzalez &landscaper
june2018 - 09.2022

Crew Member

McDonald's
2016 - 2018

High School Diploma -

Pathways in Eduation

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Ivan DIaz-Corral