Ivan Dion
West Valley City,UT
Summary
Versatile Electronic Technician with a proven track record at USPS, adept in microcontroller programming and exceptional customer service. Skillfully enhanced client satisfaction and operational efficiency through innovative technical solutions and effective team collaboration. Excelled in component identification and electrical safety, significantly reducing system downtimes.
Overview
12
12
years of professional experience
Work History
Electronic Technician
USPS
08.2023 - Current
- Improved customer satisfaction by providing timely and accurate solutions to technical issues.
- Gained recognition for excellent troubleshooting skills, often called upon to resolve complex issues and restore systems to optimal functionality.
- Assisted engineers in designing custom solutions tailored specifically to clients'' needs, resulting in increased business opportunities from satisfied customers.
- Strengthened client relationships by providing exceptional customer service during onsite visits for equipment installations and repairs.
- Conducted, maintained, tested and repaired Type and Type electronic components, parts, equipment and systems.
- Reduced downtime by proactively identifying potential failures in electronic systems and implementing preventive measures.
Gallery Host
Lodge Work
06.2016 - 11.2016
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Coordinated logistics for traveling exhibitions, ensuring timely arrival of artworks while minimizing shipping costs.
- Increased overall gallery attendance through effective marketing and promotion strategies.
- Maintained a clean, organized gallery space conducive to displaying art in its best light while respecting conservation guidelines.
- Assisted in training new staff members on proper handling techniques for delicate artwork pieces, reducing potential damage risks during installation or removal processes.
- Managed inventory and updated artwork database, ensuring accurate records for future reference.
- Handled daily cash transactions accurately, maintaining financial accountability at all times.
Mail Processing Clerk
USPS
11.2016 - 08.2023
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
- Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
- Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.
- Provided excellent customer service while assisting walk-in clients with mailing needs and addressing their concerns professionally.
- Prevented loss of critical documents by thoroughly inspecting all incoming materials for damage or tampering prior to distribution within the facility.
- Conducted routine maintenance on mail processing machines, ensuring consistent uptime and reducing the need for costly repairs or replacements.
- Expedited package delivery times by accurately weighing, labeling, and dispatching parcels according to postal regulations.
Manager
Chevron
11.2012 - 06.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Registered Pharmacy Technician -
Los Angeles Community College
Associated Degree - Business Administration
Butte Community College
Oroville, CA08.2011
Phonetics And Translation
Phonetic Art
Alexandria Egypt 07.2010
Bachelor Of Agricultural Science -
Faculty of Agriculture
Alexandria University 08.2005
Skills
- Microcontroller programming
- Component identification
- Surface mount technology
- Wireless communication
- Electrical safety
Languages
Arabic
Native or Bilingual
Timeline
Electronic Technician
USPS
08.2023 - Current
Mail Processing Clerk
USPS
11.2016 - 08.2023
Gallery Host
Lodge Work
06.2016 - 11.2016
Manager
Chevron
11.2012 - 06.2016
Registered Pharmacy Technician -
Los Angeles Community College
Associated Degree - Business Administration
Butte Community College
Phonetics And Translation
Phonetic Art
Bachelor Of Agricultural Science -
Faculty of Agriculture
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