Ivan Djordjevic
Operation Manager
Požarevac,Serbia
Summary
A proven leader in dispatch coordination, maintenance, and customer relations, adept at fostering team collaboration and driving results. At SMJ-Freight, I spearheaded initiatives that enhanced service coordination and work order management, significantly improving operational efficiency. My creative thinking and problem-solving abilities have consistently contributed to achieving and surpassing company goals, demonstrating a commitment to excellence and innovation.
Overview
13
13
years of professional experience
Work History
Dispatcher and Maintenance Coordinator
SMJ-Freight
Downers Grove, Illinois
05.2024 - 08.2024
- Directed the dispatching, routing, and tracking of 5 fleet vehicles.
- Communicated with drivers and personnel to coordinate the timely delivery of goods and materials.
- Maintained updated and detailed records of calls in a physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Generated reports to track deliveries and maintain proper records and documentation.
- Managed conflict resolutions with customers, drivers, and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Analyzed customer feedback and provided solutions to improve customer service.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Enhanced team morale by fostering a supportive and collaborative work environment.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Resolved conflicts between field units, ensuring smooth operation and team cohesion.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Reduced response times to emergency situations, coordinating effectively with multiple agencies.
- Contributed to community safety initiatives, providing expert advice on emergency preparedness.
- Ensured compliance with federal and state regulations, maintaining impeccable record-keeping practices.
- Monitored vehicle locations to coordinate timely arrivals.
- Communicated with customers to provide delivery updates and resolutions.
- Utilized dispatch software to enter customer orders, deliveries, and receipts.
- Schedule deliveries and pickups according to customer needs.
- Answered phone calls and responded to customer emails.
- Tracked and monitored vehicle performance and maintenance.
- Monitored the flow of paperwork and directed information to appropriate departments.
- Preserved accurate records of dispatched orders, deliveries, and receipts.
- Assisted in resolving customer complaints and grievances.
- Coordinated emergency response efforts during unexpected breakdowns, mitigating risks to personnel safety and production timelines.
- Leveraged strong organizational skills to manage competing priorities under tight deadlines, ensuring the timely completion of all tasks.
- Improved equipment uptime by implementing preventive maintenance schedules and coordinating routine inspections.
- Reviewed the maintenance program for efficiency, accuracy, and timeliness, and provided feedback for improvement to company leadership.
- Monitored priorities and liaised between the maintenance team and management, delegating tasks to be completed on time.
- Managed a maintenance team of 10 employees and coordinated the repair schedule according to priority level.
- Enhanced communication between departments, facilitates prompt responses to maintenance requests and reduces delays in repairs.
- Enhanced equipment reliability by implementing a regular maintenance schedule, reducing unexpected downtime significantly.
- Developed a cost-effective maintenance plan that minimized expenses while ensuring all equipment operated at optimal levels.
- Promoted a culture of teamwork and collaboration within the maintenance department, leading to increased employee morale and overall job satisfaction.
- Reduced equipment repair time, organizing a system for tracking maintenance requests, and prioritizing them based on urgency.
- Streamlined communication between the maintenance team and other departments, ensuring that all parties were informed of scheduled maintenance and any potential operational impacts.
- Increased lifespan of critical machinery with a proactive approach to preventative maintenance, saving on costly replacements.
- Streamlined maintenance request processes make it easier for departments to report issues, leading to quicker resolutions.
- Boosted customer satisfaction by ensuring all maintenance tasks were completed within the promised timeframes, maintaining strong communication throughout the process.
- Strengthened vendor relationships, negotiating favorable terms and ensuring high-quality maintenance services were received at the best possible cost.
- Enhanced operational efficiency, coordinating closely with other departments to schedule maintenance activities around production to minimize impact.
- Improved asset management, creating a detailed database of all equipment, including maintenance history and future service requirements.
- Troubleshoot complex issues efficiently, providing expert guidance to technicians in resolving problems quickly and accurately.
- Reduced maintenance costs through thorough analysis of repair needs and prioritization of tasks.
- Fostered a culture of continuous improvement, encouraging team members to suggest and implement changes that enhanced maintenance procedures.
- Led the team in conducting routine safety checks, ensuring compliance with all regulatory standards, and maintaining a safe working environment.
- Maintained detailed records of all maintenance activities performed, allowing for effective tracking of progress over time.
- Created and maintained daily and weekly reports for upper management.
- Scheduled and oversaw maintenance, repair, and installation activities.
- Evaluated the final results to determine quality levels and isolate the root causes of any identified faults.
- Contributed to the development, implementation, and execution of maintenance programs.
- Monitored equipment, tools, and system upgrades to compile data into detailed reports for upper management.
General Manager of Operations
High Performance Logistics LLC
03.2021 - 05.2024
- Managed budgets, financial forecasts, and resource allocation to ensure the achievement of organizational goals.
- Established standard operating procedures that enhanced employee performance.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
- Increased employee retention rate by creating professional development programs.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Reduced lead times through careful planning.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Trained, coached and mentored staff to support smooth adoption of new programs.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Dispatch and Accounting and Tracking
Arena Direct
07.2020 - 04.2021
- Maintained cash flow by monitoring bank balances and cash requirements.
- Developed comprehensive financial reports to support data-driven decision-making for senior leadership.
- Implemented automated solutions for increased efficiency in routine tasks such as invoice processing, payroll, and account reconciliation.
- Searching for loads using various boards
- Building strong relationships with brokers
- Informing drivers about loads and tracking trucks to delivery
Dispatcher
BG011
01.2020 - 07.2020
- Directed dispatching, routing, and tracking of 6 fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
Engineer for Network Implementation
Roaming Networks
01.2019 - 12.2019
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
- Planning, executing, supervising, and completing work in accordance with client quality standards and deadlines
- Using devices/instruments to verify completed work
- Assigning team members (technicians) to tasks and ensuring safety measures are followed
CEO
Reballing Center
09.2011 - 11.2018
- Developed key operational initiatives to drive and maintain substantial business growth.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Drove profitability with thorough financial analysis and strategic decisionmaking.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Streamlined business processes, resulting in increased operational efficiency across all departments.
- Fostered strong relationships with industry partners to expand business opportunities.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
Education
High School Diploma -
Gimnazija Jovan Serbanovic
Požarevac, Serbia 05.2001 -
Skills
Dispatch Coordination
Customer Relations
Team Collaboration
Work Order Management
Service Coordination
Creative Thinking
Dispatching field personnel
Service planning
Multitasking
Teamwork and Collaboration
Decision-Making
Problem-solving abilities
Accomplishments
- Supervised a team of 25 staff members.
- Raised a company from 1 truck to 53
- I worked in multiple departments in trucking industry
- In last company solved 4 DNU's with large brokers in one month using my old contacts
Languages
Serbian
Native language
English
Proficient
C2
Timeline
Dispatcher and Maintenance Coordinator
SMJ-Freight
05.2024 - 08.2024
General Manager of Operations
High Performance Logistics LLC
03.2021 - 05.2024
Dispatch and Accounting and Tracking
Arena Direct
07.2020 - 04.2021
Dispatcher
BG011
01.2020 - 07.2020
Engineer for Network Implementation
Roaming Networks
01.2019 - 12.2019
CEO
Reballing Center
09.2011 - 11.2018
High School Diploma -
Gimnazija Jovan Serbanovic
05.2001 -
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