Summary
Overview
Work History
Education
Skills
Additional skills
Timeline
Generic

Ivan Do Prado

Orlando

Summary

Dedicated manager with a strong work ethic and the ability to build lasting client relationships. Experienced in operations management, sales, budget development, staffing, and cost control. Adept at communicating effectively with customers, vendors, and staff. Able to motivate employees to perform to their maximum potential. Exceptional organizational and adaptable; enjoy new challenges.

Overview

16
16
years of professional experience

Work History

Restaurant Manager

HMSHost (MCO) Orlando Airport
07.2018 - 04.2020
  • Hired, trained, and coach associates on customer service skills, food and beverage knowledge, health & safety standards procedures in preparation for NSF, Steritech and Deloitte audits.
  • Created a cross-training program ensuring FOH and BOH associates were able to perform confidently and effectively in all positions.
  • Conduct associate’s performance reviews in accordance with HMSHost and Chick-Fil-A standards.
  • Manages in compliance with established company policies and procedures, along with local, Greater Orlando Aviation Authority, state and federal laws and regulations.
  • Control labor and food cost by manage associate’s schedules and food waste

Restaurant Manager

Paradiso 37 (Disney Springs)
02.2015 - 06.2018
  • Restaurant Manager with 5+ years of experience managing a high quality and fast-paced restaurant.
  • Responsible for employee evaluation, training and scheduling.
  • Complete restaurant openings and closing procedures and manage deposits.
  • Keeping food, beverage and labor cost under control.
  • Perform facility walk-throughs to assess cleanliness and preparedness at beginning and end of shifts.
  • Responsible for the Bar inventory and purchase.

Carver / Server and Manager and General Manager

Texas de Brazil
05.2004 - 01.2015
  • Work for Texas de Brazil corporation for ten years. (Waiter and Manager)
  • Deliver friendly and efficient service to ensure a pleasant dining experience for all guest.
  • Trained new servers on menu knowledge and steps of quality service.
  • Recruited, hired, supervised, scheduled, and motivated a staff of up to 75 employees.
  • Assigned all staff to various restaurant locations and duties to ensure that everything is up to standard.

Education

East Side High School
Newark, NJ
07.1997

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Point of sale (POS) system operation
  • Passion for customer satisfaction
  • Shift management
  • Customer-oriented
  • Complaint resolution
  • Staff scheduling
  • Customer loyalty
  • Adaptable
  • Reservation handling
  • Pre-shift walk-through
  • Regulatory compliance
  • Employee schedule management
  • Table management
  • Customer service
  • Reliable and responsible

Additional skills

Speak Portuguese fluently, and Spanish conversationally.

Timeline

Restaurant Manager

HMSHost (MCO) Orlando Airport
07.2018 - 04.2020

Restaurant Manager

Paradiso 37 (Disney Springs)
02.2015 - 06.2018

Carver / Server and Manager and General Manager

Texas de Brazil
05.2004 - 01.2015

East Side High School

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