Ivan Duran
El Paso,TX
Summary
I been working since I was 17 while attending extra activities in school such as sports. After graduating high school I did some college at The University of Texas at El Paso (UTEP). I'm reliable to hold a steady a job for a good while. I been with my current job for 5 and a half years at a car dealership Dick Poe Toyota. I started as a porter, after a year I moved to a service advisor. I was service advisor for 5yrs. Since January of 2016 I become a reconditioning manager for used cars and also in charge of detail department. In 2019 I explored new opportunities in a different Field with the Body Shop Industry. I did very well outperforming senior writers and making the cut when half the staff was cut due to Covid. I've made more connections with multiple clients, vendors and dealerships. In December 2022 my manager got offered a Director position for Bravo Cadillac which is where I am today and perform the same duties.
Overview
2021
2021
years of professional experience
Work History
Cashier/Usher
Tinseltown Cinemark
El Paso, Texas
- I started off as a cashier
- Other than taking orders my duties were to clean my station when there was no customers
- I would also restock on supplies that were needed and make more popcorn when needed
- At closing time I would empty out all the trash and dispose of it in a big trash dispenser we would have in the back
- We would also wipe down our areas and also mop the floors
- When I was moved up to usher I would help clean the whole facility
- This would include sweeping the floors constantly
- After every showing we would clean each theater, going aisle by aisle to pick up all the trash and emptying the trash in the front of each theater
- Some of us would be assigned to ticket stand to make sure every ticket is checked, to make sure no under age kids sneaked into rated R movies, and also to make sure no one sneaked in any movie in general
- During popular movies we would have crowd to control all long lines and make sure everything was organized
- During those movies we would also make sure everyone sat properly with no problems and confrontations
- We would also make sure that no one would save seats longer than 20mins
- If certain customers did not have a seat we would offer a refund or a ticket for a new showing
- During the movies we would also do a quick check to make sure the movie is running fine, make sure no one is causing ruckus nor texting during a movie
- Was let go because personal reasons between a manager.
Bus Boy, Olive Garden
El Paso, Texas
- I had simple duties to clean all tables, keep the facility cleaned and all supplies stocked
- My reason for leaving was because I got offered the job at Dick Poe Toyota
Cashier
1753, Dairy Queen
El Paso, Texas
1 1 - 02.2009
- I was cashier
- I would make the ice cream
- Clean all the dishes and facility
- Reason for leaving was because I was not happy with management
with management Cook
KFC/ Taco Bell
El Paso, Texas
1 1
- I was a cook in the back
- While in the back my duties were to clean all dishes and supplies
- That would include cleaning all deep fryers with proper chemicals
- I would also clean all the containers to where we would drain all the grease and oil after disposing of it properly
- I would rotate all the food properly
- I would clean out all the left over food that was left over
- Also clean all the ovens
- After cleaning everything and wiping all the sinks down I would take out the trash
- I was real good at being organized so everything would be put away properly and cleaned very well
- Reason for leaving was because they were not working with my football schedule during school.
Porter/Service Advisor Assistant/Service Advisor(ASM)
Dick Poe Toyota
El Paso, TX
01.2011 - 11.2019
- As a porter I would clean the drive constantly to make sure it was presentable for all customers
- I would also greet all customers then get the right person for their visit
- At times we would also have take customer home work etc
- Or pick them up to bring them back to the dealership
- I would also clean the shop by emptying the trash, mopping the floors, and emptying oil buckets techs would use
- On Saturdays when one shop was closed I would do detail cleaning to make sure everything was good for Monday
- I would also help the techs at time by getting them supplies they need or even helping with the cars
- Draining oil, checking fluids, checking fluids, checking brakes, checking tires, and also checking for leaks to report to the tech working on the vehicle
- When I was a Service Advisor Assistant I would help by writing down needed information from the customer
- Take notes of vehicle for any previous scratches and dents so the shop would not be held accountable
- I would also help writing up tickets and dispatching them to the techs
- I would also call customers to notify them parts for their vehicle were in and even when there car was ready
- All that was basically training because when a advisor left I was moved up to ASM
- We were called Assistant Service Managers under Toyota
- I would help customers figure out problems with my team of techs that I managed
- In that process we would advise customer to what they would need done with their vehicle and if they agreed to do it I would pass the work along to the tech
- We would also have to deal with insurances and extended warranties to get work covered by their contracts
- I had the same duties as a assistant but of course I took full control and full responsibility
- I was recently moved to Recon Manager and Detail Manager
- My duties for Recon Manager are somewhat the same as ASM but I would advise the Use Car Managers what was going on with every use car with my 3 man team I manage
- If a Use Car Manager would decline work I would make sure one of the auctions would pick up all the vehicles we were not going to sell on the lot
- I would also be in charge of vendors for things such as dents, windshields damaged, and body shops if needed
- With my Detail Department I make sure every car is cleaned inside and out before being put in the front lot to be sold
- If a Salesman sales a car I make sure it is detailed and gassed up before given to the customer
- I'm also in charge of all the cleaning supplies we have to purchase from our distributor that my department requires
- I manage a 4 man team in detail, 7 guys in total under me
- During all this time we required online testing to know our products and proper ways to do our job as Toyota requires for certification
- We would also be sent out for class training sometimes in Dallas, Midland, or sometimes a hotel here in El Paso
- We still take test today to keep our certification up to date
Body Shop Estimator
Shamaley Ford
El Paso, TX
11.2019 - 11.2021
- Inspected new parts and areas of repair to verify correctness and quality.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Prepared logs on each repair and maintained customer records for each job.
- Supervised general repairs performed by new staff mechanics.
- Completed average of [Number] body work orders each quarter while maintaining company defined quality standards.
- Distributed ordered components to appropriate technicians to complete repairs.
- Monitored [Type] inventory and reported need for replenishment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Maintained company-specified materials usage of [Number]% of automotive body repair labor sales.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Body Shop Estimator
Bravo Cadillac
El Paso, TX
12.2021 - Current
- Inspected new parts and areas of repair to verify correctness and quality.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Prepared logs on each repair and maintained customer records for each job.
- Supervised general repairs performed by new staff mechanics.
- Completed average of [Number] body work orders each quarter while maintaining company defined quality standards.
- Distributed ordered components to appropriate technicians to complete repairs.
- Monitored [Type] inventory and reported need for replenishment.
- Maintained company-specified materials usage of [Number]% of automotive body repair labor sales.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
N/A - Criminal Justice
UTEP
El Paso, TXBasica
Del Valle High School
El Paso, TX2009
Medical Billing And Coding
Vista College
El Paso, TX2020
Skills
- Really good in being organized
- Good in working with others as a team
- Able to adjust to any computer programs and
- Software
- Good at taking test
- I'm good at taking care of kids, watching them
- Closely and attending to their needs
- Management skills
- Good on working with customers face to face
- Good at selling products when needed
- Able to give good critical information to customers
- Able to stay on important matters such as inventory,
- Employees schedules, and outside work needed
- Performance Improvement
- Security Awareness
- Health Code Compliance
- Facility Cleaning
- Payment Method
- Critical Thinking
- Customer Inquiries
- Customer Needs Assessments
- Creative Solutions
- Billing and Payment Processing
- Project Requirements
- Client Satisfaction
- Safe Work Practices
- Cash Register Operations
- Working with Teammates
Affiliations
Albert Delgado (Service Manager at Dick Poe Toyota)
Alex Hatorilaa (BMW of El Paso Service Writer)
Rober Smith (Retired Air Force)
Joe Ponzio (Bravo Collision Center Manager)
Timeline
Body Shop Estimator
Bravo Cadillac
12.2021 - Current
Body Shop Estimator
Shamaley Ford
11.2019 - 11.2021
Porter/Service Advisor Assistant/Service Advisor(ASM)
Dick Poe Toyota
01.2011 - 11.2019
Cashier/Usher
Tinseltown Cinemark
Bus Boy, Olive Garden
N/A - Criminal Justice
UTEP
Basica
Del Valle High School
Medical Billing And Coding
Vista College
Cashier
1753, Dairy Queen
1 1 - 02.2009
with management Cook
KFC/ Taco Bell
1 1