Cirino Espinosa
Fort Worth,TX
Summary
Professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
12
12
years of professional experience
Work History
Contractor
Showtime Floors
North Richland Hills, TX
12.2012 - Current
- Met with clients to discuss pricing, schedules and tiling needs and offered quotes for intended jobs.
- Completed post-installation inspections and processed work invoices.
- Provided friendly and knowledgeable service to customers.
- Applied changes requested by designers, owners or inspectors to optimize work.
- Minimized waste and negotiated supplier purchases to reduce expenses and maintain cost-effectiveness.
- Managed projects with large labor, equipment and material budgets.
- Hired and managed subcontractors to perform electrical and plumbing installations.
Personal Banker
Wells Fargo
Irving, TX
05.2022 - 11.2022
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
- Assisted and advised customers on using online and mobile banking systems.
- Analyzed customer credit data and other financial information to identify solutions that aligned with customer needs.
- Maintained position of trust and responsibility by keeping customer business confidential.
Lead Teller
Wells Fargo
Fort Worth, TX
03.2016 - 10.2018
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Kept teller window areas clean, organized and fully stocked.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Welcomed customers and offered pleasant service during entire transaction.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Education
High School Diploma -
Central High School
Keller, TX05.2012
Skills
- Job Bidding
- Budget Development
- Project Oversight
- Experience in Leadership
- Fluent in Spanish
- Active Listening
- Customer Service
- Reliable & Trustworthy
- Conflict Resolution
- Problem Resolution
- Supervision & Leadership
- Flexible Schedule
- Microsoft Office
- Relationship Building
Languages
Education and Training
other
Timeline
Personal Banker
Wells Fargo
05.2022 - 11.2022
Lead Teller
Wells Fargo
03.2016 - 10.2018
Contractor
Showtime Floors
12.2012 - Current
High School Diploma -
Central High School
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