Ivan Ferdinand
Port Saint Lucie,FL
Summary
Experienced merchandising and customer service professional with over over 10 years of expertise in strategic product placement, inventory management, and customer satisfaction. seeking to leverage a strong background in retailenvironment, exceptional organizational skills, and a commitment to contribute to the company. dedicated to providing outstanding customer services and fostering positive relationship with customers and team members.
Knowledgeable [Desired Position]. Overcame retail challenges with impactful merchandising strategies that increased product visibility and customer engagement. Demonstrated analytical skills and creative problem-solving in maintaining inventory and visual displays.
Merchandising professional with proven track record of enhancing store layout and product presentation to maximize sales. Known for strong collaboration with teams to meet and exceed goals in dynamic environments. Flexible and reliable, skilled in inventory management and customer insights.
Overview
18
18
years of professional experience
2008
2008
years of post-secondary education
Work History
Merchandiser
Flora Fine Food
Coral Springs, FL
06.2022 - 06.2023
- Maintained inventory by checking delivers, pricing items and stocking merchandise.
- Maintained organized merchandise displays with regular cleaning and recovery.
- Provided customer services by assisting shopper with locating items or answering question about products.
- Participated in team meetings to discuss sales target, merchandising strategies, and store updates.
- Completed daily cycle counts and assisted with monthly inventory audiles.
- Assisted in product placement and organization to enhance visual appeal and customer engagement.
- Learned inventory management systems to track stock levels and assist with replenishment processes.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Developed and implemented effective merchandising strategies to enhance product visibility and drive sales.
- Analyzed market trends and consumer behavior to optimize product placement and assortment.
Merchandiser
Coca Cola Beverages Of Florida
Ft. Pierce, FL
06.2017 - 04.2019
- Maintained inventory by checking delivers, pricing items and stocking merchandise.
- Maintained organized merchandise displays with regular cleaning and recovery.
- Provided customer services by assisting shopper with locating items or answering question about products.
- Participated in team meetings to discuss sales target, merchandising strategies, and store updates.
- Completed daily cycle counts and assisted with monthly inventory audiles.
- Assisted in product placement and organization to enhance visual appeal and customer engagement.
- Learned inventory management systems to track stock levels and assist with replenishment processes.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Developed and implemented effective merchandising strategies to enhance product visibility and drive sales.
- Analyzed market trends and consumer behavior to optimize product placement and assortment.
Supervisor
CVS Pharmacy
Stuart, FL
07.2009 - 10.2018
- Customer service in both retail and pharmacy departments, photo services, inventory, stock, manager responsibilities (payroll, scheduling), cashier, cash verification, deposits.
- Supervised team performance to ensure adherence to operational standards and policies.
- Implemented workflow improvements, enhancing efficiency and reducing operational delays.
- Communicated, trained and promoted quality standards to team members.
- Responded to all customer concerns or issues promptly and professionally.
- Planned and supervised job task assignment, uphold quality standards.
Merchandising
Kellogg’s
Port St. Lucie , FL
09.2015 - 09.2017
- Maintained inventory by checking delivers, pricing items and stocking merchandise.
- Maintained organized merchandise displays with regular cleaning and recovery
- Provided customer services by assisting shopper with locating items or answering question about products.
- Participated in team meetings to discuss sales target, merchandising strategies, and store updates.
- Completed daily cycle counts and assisted with monthly inventory audiles.
- Assisted in product placement and organization to enhance visual appeal and customer engagement.
- Learned inventory management systems to track stock levels and assist with replenishment processes.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Developed and implemented effective merchandising strategies to enhance product visibility and drive sales.
- Analyzed market trends and consumer behavior to optimize product placement and assortment.
- Developed and implemented effective merchandising strategies to enhance product visibility and customer engagement.
- Analyzed market trends and customer preferences to optimize product assortment and inventory levels.
Casher
Area USA
Ft. Pierce, Florida
09.2009 - 08.2010
- Processed customer transactions efficiently at a fast-paced restaurant environment.
- Provided prompt and friendly service to enhance customer satisfaction.
- Managed cash register operations, ensuring accuracy in cash handling.
- Assisted in training new employees on checkout procedures and customer service standards.
- Addressed customer inquiries and resolved issues to promote a positive experience.
- Followed company policies for food safety and sanitation consistently throughout shifts.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
Cashier
Checkers
Port St. Lucie , FL
09.2007 - 09.2008
- Processed customer transactions efficiently at high-volume fast-food establishment.
- Managed cash register operations and balanced cash drawers daily.
- Provided excellent customer service and resolved customer inquiries promptly.
Cashier
McDonald’s
Port st lucie, FL
09.2006 - 11.2006
- Processed customer transactions efficiently at high-volume fast-food establishment.
- Managed cash register operations and balanced cash drawers daily.
- Provided excellent customer service and resolved customer inquiries promptly.
- Maintained cleanliness and organization of the service area and dining space.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Assisted in training new staff on cash handling procedures and customer service standards.
- Adhered to food safety regulations while preparing and serving menu items.
- Handled inventory management by restocking supplies as needed throughout shifts.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
Cashier
Dunkin’ Donuts
Jensen Beach, Florida
09.2005 - 02.2006
- Processed customer transactions efficiently at high-volume fast-food establishment.
- Managed cash register operations and balanced cash drawers daily.
- Provided excellent customer service and resolved customer inquiries promptly.
- Maintained cleanliness and organization of the service area and dining space.
- Assisted in training new staff on cash handling procedures and customer service standards.
Education
Port St. Lucie High School
Port St. Lucie , FLSkills
Pricing and shelf labeling Stock replenishment
- Merchandise planning Visual merchandising Store maintenance Sales techniques Pricing controls
Planogram design Customer relationship
management (CRM) Window displays Visual display installations Maintaining stock levels Stock rotation
Friendly and outgoing Reliable and punctual Active listener
Timeline
Merchandiser
Flora Fine Food
06.2022 - 06.2023
Merchandiser
Coca Cola Beverages Of Florida
06.2017 - 04.2019
Merchandising
Kellogg’s
09.2015 - 09.2017
Casher
Area USA
09.2009 - 08.2010
Supervisor
CVS Pharmacy
07.2009 - 10.2018
Cashier
Checkers
09.2007 - 09.2008
Cashier
McDonald’s
09.2006 - 11.2006
Cashier
Dunkin’ Donuts
09.2005 - 02.2006
Port St. Lucie High School