Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ivan Fernandez

Dallas,TX

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

4
4
years of professional experience

Work History

Valet Driver

Platinum Parking
Dallas, TX
11.2021 - 12.2023
  • Established positive guest relationships through consistent delivery of excellent customer service
  • Enter guest vehicle information and location in computerized valet parking system
  • Trained junior staff in customer care, driving and parking operations to uphold standards
  • Provided punctual, polite valet services to uphold professional standards
  • Inspected vehicles to verify condition ahead of customer returns.
  • Informed guests of location of hotel reception, concierge and lounges.
  • Conducted regular inspections of surrounding property, including lighting and signage, for potential hazards.
  • Reported any suspicious activity or damage found on parked vehicles immediately.
  • Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
  • Kept digital logs updated with cars, locations and special customer information.
  • Notated damages to vehicles to reduce exposure to risk and lawsuits.
  • Greeted guests and answered questions about valet service, directions and local attractions.
  • Monitored parking area for safety, security and general customer concerns.
  • Patrolled parking areas and monitored car safety to prevent theft and damage.

Driver

FedEx Ground
Dallas, TX
12.2022 - 02.2023
  • Loaded and secured items in trucks to avoid damage to parcels during delivery
  • Kept mileage and fuel reports to track overall fuel costs
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift
  • Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Received daily delivery instructions and route assignments from dispatch.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.

Shift Supervisor

PLS check cashers
Dallas, TX
03.2020 - 09.2021
  • Managed shift operations, supplied resources and monitored team performance to keep business running smoothly
  • Identified needs of customers promptly and efficiently.
  • Resolved customer complaints and reported issues to senior management.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Analyzed card sales and identified areas for improvement
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress
  • Maintained clean and well-organized production areas to avoid work delays
  • Enforced company policies and regulations with employees.
  • Taught staff upselling techniques to meet revenue targets.
  • Directed and coordinated production activities, encouraging employees to meet specifications.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Ensured all safety and sanitation regulations were met throughout the shift.

Education

Associate - Automotive Technology

Universal Technical Institute (UTI)
Irving, TX
01.2020

High school diploma -

L.G. Pinkston High School
Dallas, TX
01.2018

Skills

  • Cash handling experience
  • Attention to detail
  • Inventory management
  • Communication skills
  • Bilingual
  • Guest flow management
  • Effective Problem Solving
  • Computer skills
  • Time management
  • Organization
  • Self managing
  • Quick learner
  • Team Collaboration
  • Multitasking
  • Customer Service and Support
  • Payment Processing

Languages

English
Professional
Spanish
Limited

Timeline

Driver

FedEx Ground
12.2022 - 02.2023

Valet Driver

Platinum Parking
11.2021 - 12.2023

Shift Supervisor

PLS check cashers
03.2020 - 09.2021

Associate - Automotive Technology

Universal Technical Institute (UTI)

High school diploma -

L.G. Pinkston High School

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Ivan Fernandez