Ivan Flores
Miami,Fl
Summary
Proactive Operations Manager with extensive experience overseeing luxury building operations and staff compliance. Specialized in inventory management, supply chain operations, and facility maintenance, while fostering team collaboration and customer satisfaction. Strong skills in strategic planning, contract negotiation, and budget management, driving operational efficiency and profitability. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
Work History
Operation Manager
Move Fitness Concepts
12.2021 - Current
- Supervised the operations staff of two luxury buildings in Miami Beach (Continuum and Flamingo Point) and kept over 60 employees in compliance with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Operations Manager
Pentacles Corp
01.2018 - 03.2021
- Ensure all operations are carried on in an appropriate, cost-effective way.
- Improve operational management systems, processes and best practices Purchase materials, plan inventory and oversee warehouse efficiency.
- Help the organization's processes remain legally compliant. Formulate strategic and operational objectives.
- Examine financial data and use them to improve profitability. Manage budgets and forecasts.
- Perform quality controls and monitor production.
- Recruit, train and supervise staff.
- Find ways to increase quality of customer service.
Education
Bachelor of Business Administration -
University of Miami
Miami, FL2010
Skills
- Problem-Solving
- Team Leadership
- Operations Monitoring
- Operational Efficiency
- Decision-Making
- Planning and Implementation
- Staff Management
- Inventory Management
- Workflow Optimization
- Customer Service
Hobbies
- Padel
- Golf
- Baseball
- Softball
- Crossfit
- Volleyball
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Operation Manager
Move Fitness Concepts
12.2021 - Current
Operations Manager
Pentacles Corp
01.2018 - 03.2021
Bachelor of Business Administration -
University of Miami
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