Ivan Flores
El Paso
Overview
7
7
years of professional experience
Work History
Customer Service Agent
Charter Communications, Spectrum
El Paso, TX
10.2025 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Addressed customer account discrepancies and concerns.
Physical Therapy Technician
Fyzical
El Paso, TX
08.2024 - 09.2024
- Assisted physical therapists in implementing treatment plans for diverse patient populations.
- Maintained and organized therapy equipment to ensure optimal functionality and safety.
- Educated patients on proper exercise techniques to enhance recovery outcomes.
Security
Allied Universal Security Services
El Paso, TX
12.2023 - 01.2024
- Ensured proper functioning of security equipment by conducting routine inspections and timely maintenance, maintaining a high level of readiness for any potential security threats.
- Monitored employee activities, confirming compliance with security regulations.
Server/Support
ALAMO DRAFT HOUSE
El Paso, TX
04.2023 - 11.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Facilitated efficient order processing and communication between kitchen and guests.
City Carrier Assistant
USPS
El Paso, TX
08.2022 - 10.2022
- Delivered mail efficiently to assigned routes while adhering to safety protocols.
- Managed package deliveries and ensured accurate tracking in postal systems.
Warehouse Associate
Amazon
El Paso, TX
06.2022 - 07.2022
- Assisted with inventory management by organizing stock and maintaining accurate records.
- Collaborated with team members to streamline picking and packing processes, enhancing workflow efficiency.
Customer Service Agent
Delta Airlines/United Airlines
El Paso, TX
06.2021 - 05.2022
- Assisted customers with flight inquiries and reservations, ensuring accurate information delivery.
- Handled passenger check-ins and boarding processes, enhancing overall customer experience.
Warehouse Associate
Johnson Controls
El Paso, TX
08.2020 - 11.2020
- Inspected incoming shipments for accuracy and quality, ensuring compliance with safety standards.
- Assisted with inventory management by organizing stock and maintaining accurate records.
Cart Pusher
Walmart
El Paso, TX
08.2019 - 12.2019
- Collected and organized shopping carts from parking lot to designated areas efficiently.
- Ensured cleanliness and safety of cart area by performing regular inspections.
- Collaborated with team members to streamline cart retrieval processes, enhancing workflow.
Education
Associate of Science - Nursing
El Paso Community College
El Paso, TXHigh School Diploma -
HORIZON HIGH SCHOOL
HORIZON CITY/EL PASO05-2019
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Time management
- Flexible and adaptable
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Agent
Charter Communications, Spectrum
10.2025 - Current
Physical Therapy Technician
Fyzical
08.2024 - 09.2024
Security
Allied Universal Security Services
12.2023 - 01.2024
Server/Support
ALAMO DRAFT HOUSE
04.2023 - 11.2023
City Carrier Assistant
USPS
08.2022 - 10.2022
Warehouse Associate
Amazon
06.2022 - 07.2022
Customer Service Agent
Delta Airlines/United Airlines
06.2021 - 05.2022
Warehouse Associate
Johnson Controls
08.2020 - 11.2020
Cart Pusher
Walmart
08.2019 - 12.2019
Associate of Science - Nursing
El Paso Community College
High School Diploma -
HORIZON HIGH SCHOOL