Ivan Garcia
Delhi,CA
Summary
Service operations background supporting exceptional customer service in busy settings. Trains teams to follow company standards and deliver consistent quality. Handles high-volume interactions with disciplined time management to meet service delivery targets.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Barista, Barista Trainer
Starbucks
Turlock, California
02.2022 - Current
- Trained new baristas on beverage preparation and company standards.
- Prepared and served high-quality beverages to customers daily.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained cleanliness and organization of work area and equipment.
- Followed recipes to create specialty drinks according to customer preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Front End Associate , Digital Personal Shopper
Walmart Neighborhood Market
Turlock, California
08.2020 - 02.2022
- Delivered exceptional customer service, contributing to increased customer satisfaction and loyalty.
- Welcomed customers and addressed product and service inquiries to facilitate informed purchasing decisions.
- Answered customer questions and resolved concerns efficiently to enhance overall experience.
- Used store inventory systems to check product availability and process orders.
- Processed payments for purchased items using cash registers or other payment systems.
Education
High School Diploma -
Delhi High School
Delhi, CA06-2022
Allied Health Studies
Merced College
Merced, CA 08.2022 - 09.2026
Skills
- Customer service excellence
- Effective communication
- Team collaboration
- Order processing
- Time management
- Multitasking and organization
- Adaptability under pressure
- Problem solving
- Operational efficiency
- Cash handling
- Product knowledge
- Organizational skills
Timeline
Allied Health Studies
Merced College
08.2022 - 09.2026
Barista, Barista Trainer
Starbucks
02.2022 - Current
Front End Associate , Digital Personal Shopper
Walmart Neighborhood Market
08.2020 - 02.2022
High School Diploma -
Delhi High School