Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ivan Gonzalez

Jersey City,NJ

Summary

  • I am a highly motivated employee and committed to a strong focus on operational excellence and customer satisfaction. My ability to work efficiently in dynamic environments and under pressure allows me to meet job expectations and guarantee a quality service. I have excellent communication skills, which allows me to interact effectively with colleagues and clients, ensuring a fluid collaboration and a positive experience for everyone. In addition, my attention to detail and my ability to solve problems allow me to proactively address situations and find effective solutions. I am adaptable and quick to learn new skills and procedures, which allows me to perform successfully in a variety of roles within the workplace. In short, I am committed to the success of the team and I am constantly looking for ways to improve and contribute to the achievement of organizational objectives , and contribute to continuous improvement processes.

Overview

3
3
years of professional experience

Work History

Salesperson

Mc Donalds Company
04.2023 - 09.2024
  • Worked to build relationships with customers and built potential for additional sales.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Expanded customer base through targeted prospecting and networking efforts.
  • Streamlined sales processes to reduce inefficiencies and improve overall productivity.
  • Increased sales and customer satisfaction through personalized servicing.
  • Provided product benefits and advantages and discussed pricing with interested parties.
  • Negotiated contracts skillfully, securing favorable terms for both company and client.
  • Organized promotional events that showcased products while driving brand awareness and generating leads.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Front Desk Agent

Doubletree By Hilton
12.2021 - 03.2023
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.

Education

High School Diploma -

Duoc Uc
Santiago Chile
12.2019

Skills

  • Customer Service
  • Guest Services
  • Problem-solving skills
  • Cash Handling
  • Administrative Skills
  • Teamwork
  • Leardship
  • Learning
  • Professional ethics
  • Organization and time magnament

Languages

Español
Native or Bilingual
English
Professional Working

Timeline

Salesperson

Mc Donalds Company
04.2023 - 09.2024

Front Desk Agent

Doubletree By Hilton
12.2021 - 03.2023

High School Diploma -

Duoc Uc

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Ivan Gonzalez