Ivan Guerra
Indianapolis,IN
Summary
Detail-oriented administrative team member well-versed in assisting with financial operations, managing records and coordinating paperwork. Good multitasker and problem-solver adept at remaining calm and professional in busy, high-pressure environments. Background includes administrative, financial and customer service experience. Knowledgeable about retail business processes and requirements. Advanced skills in computer science.
Overview
2
2
years of professional experience
Work History
Operations Manager
Royals Fish And Chicken
05.2022 - 12.2023
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Counting the safe three times a day to make sure it was accurate daily.
- creating schedules based off of employee availability.
Warehouse Worker
Temper Sealy
10.2021 - 05.2022
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
Education
High School Diploma -
Warren Central High School
06.2022
Skills
- Money Handling
- Cash Counting
- Customer Relationship Management
- Time Management Proficiency
- Customer Service Excellence
- Multitasking Capabilities
Languages
Spanish
Professional Working
Timeline
Operations Manager
Royals Fish And Chicken
05.2022 - 12.2023
Warehouse Worker
Temper Sealy
10.2021 - 05.2022
High School Diploma -
Warren Central High School
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