Summary
Overview
Work History
Education
Skills
Timeline
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Ivan Gutierrez

Monrovia,CA

Summary

Proficient Manager skilled in enabling across-the-board improvements to key service and operational areas. Adept at maintaining compliance, increasing efficiency and driving growth. Pursuing new professional challenges and eager for growth and career advancement opportunities.

Overview

30
30
years of professional experience

Work History

Fulfillment Center Operations Manager

Article
11.2020 - 06.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding, and training of new hires to fulfill business requirements.
  • Negotiated prices and services with vendors to decrease expenses and increase profit.
  • Sought continuous process improvements that would create a safe and efficient process that can be initiated within our warehouse as well as possible implementation throughout the network of fulfillment centers.

Operations Manager

CEVA Logistics U.S
10.2017 - 05.2021
  • Cultivated and strengthened lasting client relationships by using strong issue resolution and dynamic communication skills.
  • Collaborated with facility Leaders to plan labor for the upcoming forecasted workload. for our product lines which included Ground and Rail services, Contract Logistics, Foreign Trade Zone and Air Export.
  • Tracked employee attendance and punctuality, and addressed repeat problems quickly to prevent long-term habits.
  • Oversee the daily operations, contract compliance and performance of multiple accounts within a 275,000 sqft warehouse.
  • Our daily operations included the unloading and receiving of ocean containers, space management, continuous process improvements, managing inventory through cycle counts, replenishment processes, and order fulfillment.
  • Provide guidance for the operational development and long-term business development strategies for key customers.

Executive Team Leader

Target
09.2011 - 10.2017
  • Led the Logistics and Assets Protection Teams
  • Mentored employees to help improve skills and enable team members to become peak performers.
  • Managed the day-to-day operations of inbound, stocking, backroom, property management, planogram and price accuracy teams.
  • Built relationships with team members to encourage the willingness to address concerns and issues.
  • Recruited and hired talented individuals bringing depth and experience to the organization.
  • Monitored systems using proprietary software to address fraudulent activity.
  • Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.

Manager

Starving Students Moving And Storage
09.1999 - 05.2003
  • Maintained professional, organized, and safe environment for employees.
  • Responsible for the performance and profitability of seven regional branches which provided local moving and storage services.
  • Implemented KPI's that measured order completions, sales and customer satisfaction
  • Reinforced and trained team members on company policies which resulted in a reduction of overall claims and regulatory complaints.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Implemented a storage system that provided security to customer's goods.
  • Maintained a fleet of 60 trucks by employing a preventive maintenance program.
  • Represented the company in Unemployment Hearings and in Small Claims Court to dispute and settle various claims

Corporal

United States Marine Corps
07.1993 - 07.1997
  • Tasked with the safe transportation of fellow Marines and cargo.
  • Appointed as the Administrative Assistant to the Commanding Officer of Headquarters and Service Company.
  • Responsible for the administrative needs of over 50 Marines.
  • Upheld the code of conduct and maintained professionalism in stressful situations.
  • Coordinated with unit leadership and direct superiors for tasks and managed subordinates to execute.
  • Military Occupation was Motor Transportation and cross trained in Supply Chain Operations.

Education

Bachelor of Science - Business Administration

University of La Verne
La Verne, CA
05.2011

Skills

  • Operational Efficiency
  • Resource Utilization
  • Workflow Processes
  • Workforce Scheduling
  • Administrative Support
  • Cost Control
  • Motivational Team Management

Timeline

Fulfillment Center Operations Manager

Article
11.2020 - 06.2023

Operations Manager

CEVA Logistics U.S
10.2017 - 05.2021

Executive Team Leader

Target
09.2011 - 10.2017

Manager

Starving Students Moving And Storage
09.1999 - 05.2003

Corporal

United States Marine Corps
07.1993 - 07.1997

Bachelor of Science - Business Administration

University of La Verne

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Ivan Gutierrez