Ivan Henson
Baltimore,MD
Summary
Experienced in senior-level operations holding an active Secret Security Clearance, with experience in production and distribution. Promotes company growth by implementing continuous process improvement, production optimization and high-performance team development. Background includes managing union workers, electricians, plumbers millwrights, line workers in a fast-paced production environment. Bringing over 10 years of related experience and dedication to meeting and exceeding performance targets. Safety-driven and responsive to changing workflows and company demands.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Certified Loan Signing Agent
Self-employeed
Baltimore, MD
01.2025 - Current
- Explained the loan paperwork to borrowers in a clear and concise manner.
- Reviewed loan documents for accuracy and completeness.
- Ensured that all parties involved signed the required documents correctly.
- Adhered to established procedures for document preparation, notarization, and filing.
- Prepared, printed, and notarized all necessary loan documents.
- Verified the identities of borrowers using valid government-issued identification cards.
- Conducted quality assurance reviews of loan documents prior to execution.
- Maintained records of loan documents in accordance with local state laws.
- Performed follow-up calls to ensure satisfaction from customers who have closed their loans.
Project Manger
Northrop Grumman
Baltimore, MD
01.2023 - Current
- Communicated with clients during service calls for top-quality customer service.
- Developed and maintained project plans, timelines, and budgets.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Managed multiple projects with competing deadlines simultaneously.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
Site Supervisor
J & J World Wide
Austin, TX
07.2021 - 01.2023
- Supervised projects to uphold schedule requirements and quality demands.
- Established and maintained close working relationships with staff, clients and vendors.
- Monitored construction tasks to meet tight schedules and complete projects on time.
- Complied with safety procedures and monitored team members for adherence to safety protocols on job sites.
- Resolved work issues and team conflicts to promote progress on complex projects.
- Tracked material usage and contractor hours to align projects with budgets.
- Reviewed written, oral and schematic instructions and relayed key details to laborers.
- Implemented new processes and procedures to streamline operations.
- Created work crew schedules and delegated assignments.
Insurance Agent
Equis Financial
Baltimore, MD
07.2021 - 01.2023
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Educated customers on the importance of maintaining adequate insurance coverage.
Facility Maintenance Manager
IAP World Services
Annapolis, MD
03.2015 - 07.2021
- Organized staff of 58 by supervising daily operations, developing work schedules and assigning specific tasks.
- Performed routine inspections to maintain safety and functionality of facility's HVAC, plumbing, electrical and waste water systems.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Produced thorough, accurate and timely reports of project activities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Lead HVAC Tech.
IAP World Services
Annapolis, MD
08.2009 - 04.2014
- Supervised technicians performing maintenance on heating and air conditioning systems to extend life of such equipment.
- Examined heating and air conditioning systems and air compressors for signs of defects or malfunction.
- Disassembled units, repaired broken components and restored to operating condition.
- Retained careful and thorough maintenance and repair records in case customers required future service.
- Analyzed, modified and repaired digital control systems.
- Eliminated machine defects by recommending operational adjustments.
- Conferred with engineers to implement operating procedures, resolve system malfunctions or provide technical information.
- Mentored and coached junior staff members by giving positive feedback and constructive criticism.
Floor Manager
Solo Cup Company
Owings Mills, MD
05.2004 - 07.2008
- Supervised production schedules, production quality and on-time delivery.
- Improved efficiency by minimizing downtime.
- Assigned staff, materials and funds throughout project lifecycle.
- Produced daily operations report forecasting staffing needs and production volume to support cost-reduction and service improvement initiatives.
- Reviewed quality control reports monitoring various aspects.
- Conferred with technical and administrative staff to devise and implement corrective actions.
Education
Master of Arts - Organizational Leadership
Anderson University
Anderson, SC06.2018
Bachelor of Arts - Business Administration
University of Mary Washington
Fredericksburg, VA05.2006
Skills
- Point of Sale Systems
- Performance Tracking and Evaluation
- Employee Development
- Work Planning and Prioritization
- Complex Problem Solving
- Goal Setting
- Managing Operations and Efficiency
- Verbal and Written Communication
- Interpersonal Relations
- Process Improvement
- Strategic Planning
- Decision Making
Certification
Active Secret Security Clearance
Universal CFC Certification
Greenbelt Lean Six Sigma
EM -385
High Voltage Safety
MLO license, Title,Life and Credit Insurance License
MD. Notary
Timeline
Certified Loan Signing Agent
Self-employeed
01.2025 - Current
Project Manger
Northrop Grumman
01.2023 - Current
Site Supervisor
J & J World Wide
07.2021 - 01.2023
Insurance Agent
Equis Financial
07.2021 - 01.2023
Facility Maintenance Manager
IAP World Services
03.2015 - 07.2021
Lead HVAC Tech.
IAP World Services
08.2009 - 04.2014
Floor Manager
Solo Cup Company
05.2004 - 07.2008
Master of Arts - Organizational Leadership
Anderson University
Bachelor of Arts - Business Administration
University of Mary Washington
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