Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ivan Hernandez

Van Nuys,California

Summary

Proven track record in enhancing client satisfaction and sales revenue at Metro by T-Mobile through adept customer relationship building and strategic upselling. Mentored staff and streamlined operations as a Collision Center Manager, demonstrating exceptional interpersonal communication and problem-solving skills. Achieved cost-effective shipping solutions with a focus on reliability and adaptability, ensuring timely deliveries and strong client relationships.

Overview

9
9
years of professional experience

Work History

Sales Representative

Manager,supervisor
01.2019 - Current

Metro by tmobile

  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Collision Center Manager

Employer
01.2018 - 01.2019
  • Mentored junior staff members by sharing expertise in collision repair techniques.
  • Coordinated staff scheduling to ensure adequate coverage during peak business hours while minimizing overtime expenses.
  • Managed inventory control for parts and supplies, minimizing waste and reducing costs.

Truck Dispatcher

Manager,supervisor
01.2016 - 01.2019
  • Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
  • Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
  • Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
  • Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.

House Cleaner

Employer
01.2017 - 01.2018
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.

Education

Robert Fulton College Prep
Van Nuys, CA
2018

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills
  • Performance Improvement
  • Staff Training
  • Personnel Training
  • Written Communication
  • Adaptability
  • Reliability
  • Multitasking
  • Multitasking Abilities
  • Problem-solving abilities

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Representative

Manager,supervisor
01.2019 - Current

Collision Center Manager

Employer
01.2018 - 01.2019

House Cleaner

Employer
01.2017 - 01.2018

Truck Dispatcher

Manager,supervisor
01.2016 - 01.2019

Robert Fulton College Prep
Ivan Hernandez