Ivan Irun
Saint Petersburg,FL
Summary
Seasoned Enterprise Customer Success professional managing multi-million-dollar portfolios and advising executive stakeholders. Builds trust with decision-makers, navigates complex environments, and drives measurable business outcomes through customer retention, contract renewals, and revenue growth.
Overview
7
7
years of professional experience
Work History
Customer Success Coordinator
Smartaira
Logan, UT
07.2023 - Current
- Managed a portfolio exceeding $11 million in annual recurring revenue, serving multifamily, student housing, condominium, and HOA communities across the United States.
- Managed executive relationships across enterprise customer portfolios, serving as a trusted advisor to ownership groups and senior leadership while resolving complex operational challenges that preserved revenue, secured contract renewals, restored customer confidence, and expanded strategic partnerships across additional properties.
- Built and executed onboarding programs that transformed employees with no prior telecommunications experience into Customer Success Coordinators capable of independently managing enterprise customer portfolios, technical escalations, and executive client relationships.
- Directed the successful onboarding, implementation, and operational management of enterprise internet and entertainment deployments for communities ranging from 50 to over 2,000 residential units.
- Led cross-functional initiatives involving Engineering, Network Operations, Construction, Dispatch, Sales, Finance, DIRECTV, and third-party vendors to resolve high-impact service issues while minimizing customer disruption.
- Oversaw simultaneous management of 130+ active properties while coordinating outages, escalations, construction projects, service transitions, and customer communications.
Underwriter
Finance Solution
Seminole, FL
01.2020 - 07.2023
- Evaluated financial documentation, credit profiles, and risk factors to determine loan eligibility and support informed underwriting decisions.
- Generated more than $300,000 in additional company profit within six months through the successful sale of vehicle warranty products, excluding revenue generated from finance markups.
- Managed multiple loan applications simultaneously while maintaining accuracy, efficiency, and service quality.
- Built strong relationships with dealership owners, lending institutions, and applicants to resolve underwriting challenges, accelerate loan approvals, and consistently achieve same-day funding.
Education
BBA - Finance
University of South Florida
Tampa, FL12-2022
Skills
Customer Experience Strategy
Contract negotiation
Business Development
Executive Relationship Management
Cross-Functional Leadership
Operational Excellence
Conflict Resolution
Customer Experience Strategy
Bilingual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Success Coordinator
Smartaira
07.2023 - Current
Underwriter
Finance Solution
01.2020 - 07.2023
BBA - Finance
University of South Florida