Ivan Jorge

• Streamlined onboarding processes for new hires, accelerating their integration into job roles.
• Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
• Evaluated training needs to improve training quality.
• Oversaw day-to-day functions of training department.
• Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
• Developed and implemented lesson plans and teaching aids such as reference materials and videos.
• Maintained standardized training programs by providing comprehensive in-house training to Number new employees and Number newly graduated and hired officers.
• Spearheaded the training of new AAADM technicians while actively engaging in fieldwork. Achieved AAADM certification for revolving doors, sliding doors, and all swing doors, while demonstrating expertise in access control systems

• Explained diagnostic findings to customers and outlined repair or service options.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Inspected equipment to diagnose operational issues.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Increased customer satisfaction by providing timely and efficient service for various technical issues.
• Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
• Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
• Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
• Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
• Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
• Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
• Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
• Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
• Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
• Maintained accurate records of service calls and customer interactions for training and accountability purposes.
• Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
• Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
• Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
• Evaluated systems according to predetermined checklist and noted issues.
• Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
• Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
• Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
• Reduced environmental impact by advising clients on energy-efficient upgrades and sustainable practices.
• Facilitated smoother operations within team by organizing schedules and assigning tasks based on skill levels.
• Reduced equipment failures, conducting preemptive diagnostics and immediate rectifications.
• Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
• Minimized return service calls, ensuring thorough and accurate service on first visit.
• Enhanced safety protocols by implementing rigorous checks, significantly reducing workplace accidents.

• Executed wiring installation, pipe running, and termination on power supplies, ensuring compliance with safety standards and regulations.

• Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
• Terminated wiring and connected circuits with correct techniques.
• Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
• Pulled EMT and PVC conduit wire according to plans and code requirements.
• Industral experience, run pipe, pull wire, wire motors, Install conveyor systems, Install cdole tray, bulld new Mcc rooms, bring in main power from transformer, install mc500 cable, low voltage, motor control, completed 1st year apprenticeship at abc school in Tulsa ok, install stainless steel boxes, bond grounds to pillars, data

• Worked under guidance of experienced professionals to learn trade best practices and techniques.
• Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
• Enhanced practical skills by assisting experienced professionals in various tasks.
• Adhered to company policies, procedures, and safety guidelines during daily work activities.
• Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
• Learned wide range of simple and complex techniques from on-the-job training.
• Observed experienced professionals in action, gaining valuable insights into best practices within the field.
• Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
• Prepared worksite by setting up required tools and supplies.
• Received constructive feedback from mentors, leading to improved performance and increased knowledge.
• Completed assigned tasks efficiently and accurately, contributing to overall project success.
• Assisted with problem-solving of challenging projects to develop critical thinking skills.
• Implemented suggestions from mentors, leading to enhanced productivity and skill development.
• I started off in the trade working the summer going into my freshman year in high school for a family memberbecause I was highly active in sports both inside and outside of school. It helped out because of the flexibility with both sports and school, I always wanted to be to be self sufficient so I started working. My responsibility was to demo, clean, run ducts, run wire, trench work/excavation, wire receptacles, get material. This was mostly all residential experience with new houses and remodels. In 2013 | relocated to Tulsa, Ok for a better opportunity.