IVAN JOSUE MORENO HERRERA
Phoenix,AZ
Summary
I am a young professional, with a great desire to learn and gain knowledge for life. Ready to collaborate in any activity that is productive for the company that allows me to collaborate with it and allow me to grow. I have extensive knowledge of customer service and delivery duties also experience in personnel management and business assessment.
Overview
2026
2026
years of professional experience
Work History
Executive Administrative Assistant
Ybarra Maldonado Law Group
09.2025 - Current
Executive Assistant
Patrick Cordero Law
09.2024 - 06.2025
- Managed executive calendars, prioritizing appointments and coordinating schedules for optimal time management.
- Facilitated communication between clients and legal teams, ensuring timely responses to inquiries.
- Organized and maintained comprehensive filing systems, improving document retrieval efficiency.
- Drafted and proofread legal documents, maintaining accuracy and adherence to firm standards.
Delivery Assistant
Amazon
05.2024 - 06.2025
- Coordinated delivery schedules to optimize route efficiency and reduce transit times.
Legal Intake Specialist
Ybarra Maldonado Law Group
2023 - 2024
- Conducted thorough client interviews to gather essential legal information and documentation.
- Assisted attorneys in case preparation by organizing and managing client files effectively.
- Streamlined intake processes, improving efficiency and reducing turnaround time for new cases.
- Ensured compliance with legal standards by verifying client eligibility and documentation accuracy.
Intake specialist
Down Town LA Law Group
03.2022 - 08.2023
- Intake specialist
Customer care specialist
Webhelp Nicaragua
05.2021 - 03.2022
- Customer care specialist
TDD- hold agent, transaction specialist
Sitel Nicaragua
12.2019 - 04.2021
- TDD- hold agent, transaction specialist
Customer care representative
Sitel Nicaragua
09.2019 - 12.2019
- Customer care representative
Administrative Assistant to the Directorate-General for Recovery
Managua Mayor's Office
03.2015 - 07.2018
- Administrative Assistant to the Directorate-General for Recovery
Municipal Tax Analyst
Corporation TX
10.2012 - 02.2015
- Municipal Tax Analyst
Education
Marketing career -
Central American University (UCA)
Business Administration degree - undefined
Central American University (UCA)
01.2021
Bachelor of Science and Letters - undefined
Reverend Boanerges Aragon School
01.2009
Skills
- Microsoft Excel
- Microsoft Word
- Power Point
- Customer service
- Organizational skills
- Time management
- Communication
- Problem-solving
- Teamwork
Languages
English
Full Professional
Spanish
Native or Bilingual
STUDIES
- Central American University (UCA) Advanced English Course, Levels 1-12. 90% Proficiency in Communicative English
National University of Engineering Advanced Excel Course
Timeline
Executive Administrative Assistant
Ybarra Maldonado Law Group
09.2025 - Current
Executive Assistant
Patrick Cordero Law
09.2024 - 06.2025
Delivery Assistant
Amazon
05.2024 - 06.2025
Intake specialist
Down Town LA Law Group
03.2022 - 08.2023
Customer care specialist
Webhelp Nicaragua
05.2021 - 03.2022
TDD- hold agent, transaction specialist
Sitel Nicaragua
12.2019 - 04.2021
Customer care representative
Sitel Nicaragua
09.2019 - 12.2019
Administrative Assistant to the Directorate-General for Recovery
Managua Mayor's Office
03.2015 - 07.2018
Municipal Tax Analyst
Corporation TX
10.2012 - 02.2015
Business Administration degree - undefined
Central American University (UCA)
Bachelor of Science and Letters - undefined
Reverend Boanerges Aragon School
Legal Intake Specialist
Ybarra Maldonado Law Group
2023 - 2024
Marketing career -
Central American University (UCA)