Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
Generic

Ivan Kovacevic

Atlanta,Georgia

Summary

Focused and reliable restaurant server bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.

Overview

6
6
years of professional experience

Work History

Restaurant Server

Metro Diner And Bar
Atlanta, GA
08.2020 - Current
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Greeted new customers, discussed specials and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Noted special patron requests and followed up with kitchen to confirm delivery.

Restaurant Server

Landmark Diner Buckhead
Atlanta, GA
09.2018 - 08.2020
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Greeted new customers, discussed specials and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Noted special patron requests and followed up with kitchen to confirm delivery.

Server Assistant

Truva Turkish Kitchen
Atlanta, GA
09.2017 - 09.2018
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Assisted with dining room set up prior to and after service period.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Provided attentive service and proactively assessed guest needs.
  • Assisted wait staff with timely food delivery and guest requests.
  • Checked dining area supplies of linens, wrapped silverware and replenished low stock.
  • Monitored dining room inventory and replenished as necessary.
  • Assisted customers with carry-out service.
  • Monitored temperature of cases, shelves and storage areas and reported failures to manager.

Cashier

Hardees Fast Food
Myrtle Beach, SC
07.2017 - 09.2017
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of $[Amount] or more per shift.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Greeted over [Number] patients per day.
  • Performed cash, card and check transactions to complete customer purchases.
  • Completed inventory counts and ordered merchandise.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Learned [Job title] and [Job title] positions and provided backup at key times.

Retail Worker

Food Lion
Myrtle Beach, SC
05.2017 - 09.2017
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Learned other teammates' work tasks to train as backup.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Calculated total items needed to assemble party trays and placed orders for inventory.
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Offered product samples to customers, generating additional sales through taste-testing.

Busser

Captain Crab
Myrtle Beach, SC
06.2017 - 07.2017
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Trained new staff in bussing and cleaning procedures.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Resolved and escalated customer issues quickly to uphold strong customer relations standards.
  • Provided attentive service and proactively assessed guest needs.
  • Checked dining area supplies of linens, wrapped silverware and replenished low stock.
  • Assisted customers with carry-out service.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Monitored dining room inventory and replenished as necessary.
  • Assisted wait staff with timely food delivery and guest requests.

Retail Store Associate

The Sweet Tooth
Lake George, NY
06.2016 - 09.2016
  • Engaged in on-going development of personal selling skills and product knowledge.
  • Provided professional telephone customer service pertaining to orders, promotions, store operations and products.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of $[Amount] or more per shift.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Greeted over [Number] patients per day.
  • Completed inventory counts and ordered merchandise.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Learned [Job title] and [Job title] positions and provided backup at key times.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.

Housekeeping and Laundry Attendant

Tiki Resort
Lake George, NY
05.2016 - 09.2016
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Kept building entryway glass clean and polished for professional presentation.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Responded to requests from patrons for linens and toiletries.
  • Provided laundering services for guests by washing, drying and hanging laundry.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Cleaned and stocked minibars with necessary beverages and supplies.
  • Providing other housekeepers with clean sheets, linen, pillow cases, towels, etc

Education

Associate in Tourism And Economy - Tourism And Economy

College of Tourism
Belgrade, Serbia
06.2017

Skills

  • Order Accuracy and Delivery
  • Dining Area Maintenance
  • Guest Relations Management
  • High-Volume Dining
  • Daily Specials Memorization
  • Specials Promotion and Upselling
  • Team Player
  • Dining Room Cleaning and Upkeep
  • Special Dietary Requirements
  • Billing and Payment Processing
  • Warm and Friendly
  • Menu Memorization and Presentation
  • Bathroom Servicing
  • Conflict and Complaint Resolution
  • Able to Lift 30 Pounds
  • Age Verification
  • Cool Under Pressure
  • Special Requests and Substitutions
  • Kitchen Staff Coordination
  • Food and Beverage Service
  • Transactions and Cash Handling
  • Customer Service and Rapport
  • Covid Symptom Screening
  • Cash Register Operations
  • Dining Room Organization
  • Debris and Trash Removal
  • Station Preparation
  • Place Settings
  • Safe Work Practices
  • POS Inventory System Operation
  • Dietary Restrictions
  • Bussing Experience
  • Maintaining Glassware Stock
  • Cleanliness Standards
  • Safe Handling Standards
  • Course Suggestions
  • Proper Storage Procedures
  • High-Volume Environments
  • Rotation Procedures
  • Supporting Personal Needs
  • Guest Interaction
  • Reading Comprehension
  • Table Monitoring and Turnover
  • Restocking Condiments
  • Table Bussing
  • Assigning Tables
  • Meal Delivery
  • Wine and Liquor Service
  • Time Estimates
  • Adaptable and Flexible
  • Traffic Calming
  • Kitchen Station Cleanliness
  • Strategic Methods
  • Garbage Disposal
  • Tool Preparation
  • Checking Time Cards
  • Cash Control
  • To-Go Order Preparation
  • Courteous Phone Demeanor
  • Customer Relations
  • Merchandise Packaging
  • Customer Transactions
  • Work Task Prioritization
  • Sweeping and Mopping
  • Feedback Acceptance
  • Credits and Refunds
  • Inventory Stocking
  • Cash Register Operation
  • POS Systems
  • Cashier Abilities
  • Positive Interactions
  • Product Location
  • Price Identification
  • Cooperative Attitude
  • Guest Satisfaction
  • Customer Assistance
  • Waiting Tables
  • Folding Clothes
  • Answering Customer Questions
  • Payment Collection
  • Bagging and Packaging
  • Promoting Loyalty
  • Identification Checks
  • Liquor Law Compliance
  • Chopping Vegetables
  • Check Cashing
  • Stocking and Replenishing
  • Cash Drawer Management
  • Smoothie Making
  • Monetary Transactions
  • Wrapping and Boxing
  • Conversant in Spanish
  • Total Payment Calculation
  • Suggestive Selling
  • Condiment Refilling
  • Basic Math Functions
  • Collecting Carts
  • Energetic and Outgoing
  • Coin and Currency Counting
  • Location Skills
  • Social Perception
  • Speaking Clearly
  • Counter Sanitization
  • Schedule Optimization
  • Food Rotation
  • Return and Exchange Processing
  • Professional Telephone Etiquette
  • Checks Validation
  • Service Minded
  • Checking Out Customers
  • Telephone Reception
  • Collaborative Relationships
  • Kitchen Sanitization
  • Shelving Items
  • Guest Inquiries
  • Verifying Eligibility
  • Weighing Items
  • Weight and Measurement
  • Guest Flow
  • Performing Mathematics
  • Coupon Redemption
  • Utensils and Equipment
  • Accurate Money Handling
  • Customer Preferences
  • Adaptability and Flexibility
  • Serving and Bussing
  • Cleanliness and Sanitation
  • Workstation Setup and Breakdown
  • Safe Food Handling
  • Food Preparation and Safety
  • Teamwork and Collaboration
  • Cake Design
  • Product Recommendations
  • Register Operations
  • Equipment Safety
  • Proper Waste Disposal
  • Product Stocking and Rotation
  • Platter and Tray Preparation
  • Cash Drawer Operations
  • Weights and Measurements
  • Quality Inspections
  • Food Packaging and Labeling
  • Time Management
  • Loading and Unloading
  • Coffee and Tea Service
  • Cleaning and Sanitizing
  • Data Entry
  • Temperature Assessments
  • Daily Food Preparation
  • Verbal and Written Communication
  • Customer Service
  • Catering Events
  • Temperature Monitoring
  • Health and Safety Standards
  • Customer Needs Assessment
  • Personal Shopping
  • Honesty and Integrity
  • Attentive Service
  • Inventory Rotation
  • Surface Work
  • Process Monitoring and Improvement
  • Recipe Adjustments
  • Doordash and Ubereats
  • Food Running
  • Slicer Operation
  • Preventing Food Spoilage
  • Quality Assessments
  • Bakery Operations
  • Sales and Promotions
  • Raw Materials Handling
  • Table and Dining Room Setup
  • Calculating Bills
  • Server Support
  • Training and Coaching
  • Loyalty Program Promotion
  • Portion Standards
  • Resolving Complaints
  • Seating and Table Management
  • Expo and Line Support
  • Server and Staff Support
  • Alcohol Service
  • Basic level of Spanish, Russian and German
  • Fluent in English and Serbian
  • Work Coordination
  • Responsible and Trustworthy
  • Attention to Detail
  • Heavy Lifting
  • Tabs and Food Running
  • Persuasive Approach
  • Problem Detection and Resolution
  • Beverage and Ice Dispenser Refilling
  • Basic Math
  • Server Improvements
  • Customer Satisfaction Promotion
  • Wait Staff Support
  • Dish Preparation
  • Quantity Estimation
  • Menu Recommendations
  • Menu Memorization
  • Glass Polishing
  • Process Monitoring
  • Silverware and Glassware Restocking

Hobbies

My hobbies are learning other languages on Duolingo (Spanish and German in this moment), watching movies or tv shows. I enjoy spending time with my closest people, playing Chess and other video games sometime. Also I am big fan of traveling, visiting new places and making memories with closest people in my life. I am dedicated in working on my mental and physical health. That includes consistency in reading books, working out at the gym 3-5 times a week, meditatation and other activities they help me to stay calm and live fullfiling life.

Languages

Serbian
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
German
Elementary
Russian
Elementary

Timeline

Restaurant Server

Metro Diner And Bar
08.2020 - Current

Restaurant Server

Landmark Diner Buckhead
09.2018 - 08.2020

Server Assistant

Truva Turkish Kitchen
09.2017 - 09.2018

Cashier

Hardees Fast Food
07.2017 - 09.2017

Busser

Captain Crab
06.2017 - 07.2017

Retail Worker

Food Lion
05.2017 - 09.2017

Retail Store Associate

The Sweet Tooth
06.2016 - 09.2016

Housekeeping and Laundry Attendant

Tiki Resort
05.2016 - 09.2016

Associate in Tourism And Economy - Tourism And Economy

College of Tourism

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Ivan Kovacevic