Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ivan Lavariega

Compton,CA

Summary

I have enhanced customer satisfaction and team efficiency, I leveraged my bilingual skills and adaptability at MOD Pizza and Zara. Specializing in cleanliness, money handling, and fostering relationships, I significantly contributed to a welcoming atmosphere and seamless service delivery, ensuring repeat business and operational excellence.

Overview

3
3
years of professional experience

Work History

Front of House Team Member

MOD Pizza
08.2023 - Current
  • Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
  • Handled customer complaints professionally and efficiently, resulting in increased repeat business.
  • Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Helped guests at tables when in need of assistance.
  • Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
  • Supported overall team goals by assisting other staff members during peak hours as needed.
  • Maintained cleanliness and organization of dining area, contributing to a more enjoyable dining experience for patrons.
  • Processed customer payments and balanced cash drawers.
  • Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Implemented feedback from customers to improve service quality and dining experience.
  • Monitored dining area to anticipate guest needs, offering prompt service and attention.
  • Maintained meticulous cleanliness standards in all front-of-house areas, ensuring pleasant dining environment.
  • Resolved customer complaints with empathy and professionalism, restoring guest satisfaction.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of food orders, reducing wait times for customers.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.

Cashier/Sales Associate

Zara
03.2022 - 06.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash and credit card transactions
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

High School Diploma -

Paramount High School
Paramount,CA
06.2021

Skills

Greeting guests

Order Taking

Cleanliness

Money Handling

Bilingual

Stock management

Food Handlers Card

Food Preparation

Reliability

Customer Satisfaction

Excellent Communication

Organizational Skills

Active Listening

Effective Communication

Adaptability and Flexibility

Decision-Making

Cash Handling

Kitchen equipment use

Relationship Building

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Front of House Team Member

MOD Pizza
08.2023 - Current

Cashier/Sales Associate

Zara
03.2022 - 06.2023

High School Diploma -

Paramount High School
Ivan Lavariega