Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Ivan Leon

Manteca,CA

Summary

A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.

Overview

4
4
years of professional experience

Work History

Customer Returns Associate

Amazon.Inc
Tracy, CA
11.2023 - Current
  • Processed returned items, including verifying condition and accuracy of product information.
  • Researched customer complaints regarding product returns and resolved any discrepancies or conflicts as needed.
  • Managed multiple tasks simultaneously while meeting deadlines consistently.
  • Consistently received rate of customer satisfaction.
  • Operated warehouse equipment to unload, move and store returned items in designated areas.
  • Created detailed reports outlining problem solving techniques used in specific cases.

Brand Ambassador

Polo Ralph Lauren
Livermore, CA
02.2023 - 11.2023
  • Increased sales and brand awareness through face-to-face marketing.
  • Recommended, selected and helped locate merchandise based on guest needs and desires.
  • Promoted positive company image through superior customer service experiences.
  • Introduced sales, promotions and other brand initiatives to gain customer loyalty.

Shift Lead

Wendys
Manteca , CA
02.2022 - 09.2022
  • Supervised staff during shift changes and ensured transition went smoothly.
  • Utilized problem solving skills to resolve conflicts between customers and employees.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Operated grills, fryers and broilers to cook items to quality guidelines.

Busser/Server Assistant

Great Wolf Lodge
Manteca, CA
07.2021 - 12.2021
  • Maintained cleanliness of restaurant dining area throughout shift.
  • Conducted regular checks on customer satisfaction levels during meal service.
  • Delivered food orders to tables in a timely manner according to company standards.
  • Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
  • Bussed and reset tables in an orderly fashion.
  • Maintained table settings by removing courses, replacing utensils, and refilling beverages.

Front Desk Receptionist

Park Avenue Cleaners
Brentwood, California
11.2020 - 04.2021
  • Greeted customers warmly and made them feel welcome.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Responded to customer inquiries via phone, email, and in person.
  • Place and confirm orders for customers.
  • Handled payment processing and provided customers with receipts and proper bills and change.

Education

High School Diploma -

Manteca High School
Manteca, CA
05-2022

Some College (No Degree) - Business Administration

San Joaquin Delta College
Stockton, CA

Skills

  • Customer service
  • Data reporting
  • Warehouse operations
  • Problem solving
  • Cash handling
  • Order processing
  • Multitasking Abilities
  • Computer skills
  • Retail marketing
  • Verbal communication
  • Bilingual
  • Bookkeeping

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited

References

  • Anmol Kaur

(209)637-3337 (Park Avenue General Manager) 

  • Josh Valdez

(925)518-5028 (Polo Ralph Lauren Hiring Manager)

  • Amber Caldwell

(209)302-7252 (Wendys Manager)

Timeline

Customer Returns Associate

Amazon.Inc
11.2023 - Current

Brand Ambassador

Polo Ralph Lauren
02.2023 - 11.2023

Shift Lead

Wendys
02.2022 - 09.2022

Busser/Server Assistant

Great Wolf Lodge
07.2021 - 12.2021

Front Desk Receptionist

Park Avenue Cleaners
11.2020 - 04.2021

High School Diploma -

Manteca High School

Some College (No Degree) - Business Administration

San Joaquin Delta College