IVAN LIMONES

• Drove more than 30 miles per day to serve as many as 100 customers per month across Torrance to Fullerton.
• Navigated 100 miles every week in personal vehicle to deliver groceries or fast food orders to customers.
• Consistent to 20-25 hour week schedule and worked in all shifts in various days based on high volumes of orders.
• Long hours during night shifts on weeks with 30-40 hours.
• Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
• Verified orders prior to completing deliveries to avoid customer complaints.
• Kept delivery vehicle clean and neat to maintain company's professional reputation.
• Served customers promptly by smoothly collecting and delivering high volume of orders.
• Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
• Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
• Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
• Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
• Processed payments, made change and provided receipts.
• Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.