Ivan Lua
San Bernardino,CA
Summary
Dynamic Operations Manager and Lead Barista at Obet & Dels, adept in staff management and performance monitoring. Excelled in mentoring and training, enhancing team leadership and employee motivation. Demonstrated marketing acumen by effectively upselling, boosting sales. Proven track record in health and safety compliance, ensuring operational excellence.
Overview
8
8
years of professional experience
Work History
Operations Manager /Lead Barista
Obet & Dels
Hollywood, CA
10.2021 - 10.2024
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Appraised inventory levels on frequent basis.
- Participated in regular meetings with store managers to discuss employee performance metrics.
- Created complex, hand-crafted beverages based upon customer preferences.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
Professional Mover
George and Sons
North Hollywood, CA
01.2020 - 09.2021
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Followed customer instructions about placement of items and special considerations for handling.
- Responded quickly to customer inquiries regarding services offered by company via phone calls or emails as needed.
- Managed inventory of moving supplies, restocking as necessary.
- Maintained records of completed moves including dates moved, fees charged, miles traveled.
Barista
Starbucks
Valley Glen, CA
05.2016 - 10.2020
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Described menu items to customers and suggested appealing products.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
Education
High School Diploma -
Grant High School
Valley Glen09-2006
Associate of Arts - Music
Los Angeles Valley College
Van Nuys, CASkills
- Performance monitoring
- Health and safety compliance
- Cash handling
- Coffee brewing
- Coffee machinery
- Safe food handling practices
- Espresso preparation
- Smoothie making
- Inventory management
- New hire training
- Coffee and tea expertise
- Production
- Performance reporting
- Team leadership
- Staff management
- Employee motivation
Timeline
Operations Manager /Lead Barista
Obet & Dels
10.2021 - 10.2024
Professional Mover
George and Sons
01.2020 - 09.2021
Barista
Starbucks
05.2016 - 10.2020
High School Diploma -
Grant High School
Associate of Arts - Music
Los Angeles Valley College
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