Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ivan Mendez

Pomona,CA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Fix Auto

Fix Auto USA
05.2022 - Current
  • Directed daily operations of a high-volume collision repair facility, overseeing scheduling, repair quality, and workflow efficiency.
  • Proven ability to learn quickly and adapt to new situations.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Delivered services to customer locations within specific timeframes.
  • Conducted performance reviews and implemented training programs to enhance technical skills and productivity.
  • Managed customer communications from intake to delivery, ensuring sanctification and timely updates throughout the repair process.
  • Controlled parts procurement, vendor negotiations, and inventory to balance efficiency with repair quality.
  • Maintained compliance with industry regulations, OEM standards, and safety protocols.
  • Implemented process improvements and optimized scheduling, increase monthly revenue by $50,000.00 while reducing vehicle cycle time.

Manager

Jr's Tires
08.2017 - 05.2022
  • Maintained professional, organized, and safe environment for employees and clientele.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Oversaw parts sourcing and purchasing to align with repairs schedules, maintaining cost efficiency and quality standards.
  • Provided hands-on technical support during peak workloads or staff shortages, completing automotive repairs to maintain workflow and customer satisfaction.

Education

Chaffey College
Rancho Cucamonga, CA

Skills

  • Health and safety compliance
  • Performance monitoring
  • Production management
  • Customer relationship management
  • Deadline monitoring
  • Operational efficiency
  • Team management
  • Ability to thrive in high-pressure environments
  • Fluent in Spanish
  • Goal setting
  • Quality control proficiency

Certification

I-CAR

Languages

Spanish
Full Professional

Timeline

Fix Auto

Fix Auto USA
05.2022 - Current

Manager

Jr's Tires
08.2017 - 05.2022

Chaffey College

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