Hi, I’m
Ivan Mendoza
Acworth,GA
Summary
Results-driven professional in sales management, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.
Overview
5
years of professional experience
Work History
Oreilly Auto PatsAcworth, Georgia
ISS Commercial Manger
07.2020 - Current
Job overview
- Greeted customers entering store, offering to help with general questions and calling appropriate coworkers to assist with needs from other departments.
- Analyzed competitor pricing models to ensure competitive pricing was offered.
- Greeted customers to determine wants or needs.
- Developed loyal client base of many regular clients, providing exceptional customer service experience through personable demeanor and product expertise.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Provided excellent customer service throughout the sales process.
- Coordinated transportation of merchandise within store and to customer vehicles, indicating product details to coworkers and managers assisting with movement.
- Computed purchases and received and processed cash or credit payment.
- Prepared detailed reports outlining store performance metrics and KPIs.
- Maintained records related to sales for store management.
- Answered store and merchandise questions and led customers to wanted items.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
Cobb County ToyotaKennesaw, GA
Parts Specialist
09.2022 - 10.2023
Job overview
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Supported service department by expertly pulling parts and updating records.
- Organized and labeled parts to ensure easy identification and retrieval.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Followed standards of care and compliance per company and legal requirements.
- Coordinated restocks by working closely with parts manager to fill critical gaps.
- Received customer orders and placed them into the system for processing.
- Performed regular audits of warehouse shelves to verify proper stocking levels.
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
Education
Oreilly Training
Skills
- Vendor negotiation
- Purchase order management
- Pricing analysis
- KPI reporting
- Inventory management
- Warehouse organization
- Problem solving
- Team collaboration
- Team Training
- Account management
- Self motivation
- Organizational skills
- Detail-oriented
- Customer service
- Invoice processing
- Teamwork
- Multitasking
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Parts Specialist
Cobb County Toyota
09.2022 - 10.2023
ISS Commercial Manger
Oreilly Auto Pats
07.2020 - Current
Oreilly Training
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