Ivan Milan

• Investigated transaction patterns to identify potential money laundering and fraud indicators.
• Reviewed suspicious activity alerts and escalated cases requiring enhanced due diligence.
• Analyzed customer profiles and account activity to validate risk ratings and escalation decisions.
• Documented case findings in compliance systems with clear, audit-ready supporting evidence.
• Assisted in drafting AML policies and procedures, ensuring alignment with regulatory requirements and industry best practices.
• Reviewed customer due diligence files for completeness, accuracy, and regulatory alignment.
• Analyzed KYC documentation to verify identity, ownership, and source-of-funds information.

• Resolved complex credit card billing, payment, and account inquiries with accuracy.
• Processed card disputes, chargebacks, and fraud claims while following compliance requirements.
• Educated cardholders on rewards, fees, interest rates, and account features.
• Updated customer accounts, contact details, and payment arrangements within servicing systems.
• De-escalated difficult calls and maintained professionalism during sensitive account issues.
• Collaborated with other team members to streamline internal processes, enhancing overall efficiency within the department.
• Collaborated closely with other departments like Collections or Fraud Prevention teams for seamless communication and better case management.

• Coordinated maintenance schedules for aviation support equipment, improving readiness and reliability.
• Trained junior personnel on equipment handling and operational protocols, fostering skill development and confidence in team capabilities.
• Enhanced aircraft launch and recovery efforts by meticulously maintaining and repairing catapult systems, arresting gear, and associated equipment.
• Inspected equipment for functionality and safety, identifying issues to prevent operational delays.
• Managed inventory control of aviation supplies, ensuring timely availability of resources for mission success.
• Reduced equipment downtime with regular maintenance on hydraulic, pneumatic, and electrical systems associated with aviation boatswain's mate responsibilities.
• Developed standard operating procedures for equipment usage, promoting consistency across operations.
• Enhanced aircraft launch and recovery efforts through meticulous maintenance and repair of catapult systems, arresting gear, and associated equipment, contributing to mission readiness.
• Operated power tools, gauges and testing equipment to adjust, repair, and replace faulty components in aircraft.

Have so far learned the following:

• Troubleshooting software/hardware issues
• Identity and access management (IAM)
• Encryption
• Compliance & risk management
• Firewalls and access controls
• AWS
• Data Management
• Microsoft OS
• Dean's List 2025