IVAN MIRANDA
TUCSON,AZ
Summary
A Customer Service Professional specializing in management, critical thinking, organization, and inventory control playing a vital role in ensuring operational efficiency and customer satisfaction within a company. Not only proficient in customer interactions but also oversees teams, optimizes processes, and manages inventory to support business goals.
Overview
11
11
years of professional experience
Work History
COURIER
Amazon flex
12.2019 - Current
- Deliver packages efficiently, optimizing routes for timely deliveries
- Maintain high customer satisfaction ratings through professional service and punctuality
- Implement creative solutions to streamline delivery processes
- Adapt to varying traffic conditions and customer preferences to enhance service quality
PHARMACY CUSTOMER SERVICE
United healthcare
10.2021 - 02.2024
- Managed pharmacy inquiries, resolved insurance issues, and provided empathetic customer support, enhancing patient satisfaction and streamlining medication access
- Analyzed complex insurance claims, identified discrepancies, and implemented efficient resolution strategies, reducing claim processing time and improving accuracy
- Optimized customer service processes, resulting in reduced wait times and increased first-call resolution rates, boosting overall operational efficiency
AUTO INSURANCE ADJUSTER
Infinity auto insurance
04.2018 - 11.2019
- Conducted thorough vehicle damage assessments, ensuring accurate claim evaluations
- Streamlined claim processing, reducing turnaround time and enhancing customer satisfaction
- Negotiated settlements with claimants and body shops, optimizing cost-effectiveness while maintaining fairness
- Resolved complex cases, minimizing litigation risks
- Fostered positive relationships with claimants and body shops, facilitating fair settlements and minimizing potential disputes
ASSISTANT GM
L.A. Fitness
01.2017 - 04.2018
- Led daily operations, optimized staffing, and implemented cost-saving measures, resulting in improved gym efficiency and member satisfaction
- Streamlined gym operations, optimized staff schedules, and implemented cost-effective measures, enhancing overall efficiency and member satisfaction
- Drove sales growth through targeted outreach and personalized customer engagement, consistently exceeding monthly targets and contributing to overall gym revenue expansion
QUALITY CONTROL
Target
10.2013 - 12.2016
- Implemented rigorous quality control measures for shipping processes, ensuring adherence to stringent standards and reducing error rates substantially
- Streamlined shipping quality control procedures, resulting in improved efficiency and a notable decrease in customer complaints
- Meticulously inspected outgoing shipments, identifying and rectifying potential issues before they reached customers, enhancing overall satisfaction
- Inventory management counting and organize 2000 plus item counts every other day.
Education
ASSOCIATES - SPORTS MEDICINE
Pima Community College
Tucson12.2013
Nogales High School
Nogales, AZ05.2011
Skills
- Customer Service
- Strategic Planning
- Team Building
- Data Analysis
- Project Management
- Problem solver
- Inventory specialist
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
PHARMACY CUSTOMER SERVICE
United healthcare
10.2021 - 02.2024
COURIER
Amazon flex
12.2019 - Current
AUTO INSURANCE ADJUSTER
Infinity auto insurance
04.2018 - 11.2019
ASSISTANT GM
L.A. Fitness
01.2017 - 04.2018
QUALITY CONTROL
Target
10.2013 - 12.2016
ASSOCIATES - SPORTS MEDICINE
Pima Community College
Nogales High School
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