IVAN MITCHELL
Concord,NC
Summary
Business-minded Network Administrator with 10 years of experience in supporting server environments. Determined and focused in managing network infrastructure and optimizing environment while reducing redundancy. Considered expert in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Dynamic team player when interfacing with other staff members, vendors and end-users.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Network Administrator
Luminary ACE
03.2023 - Current
- Provide technical guidance to the client to ensure best practices are followed based on DISA STIG security guidelines
- Windows Server installation, administration and maintenance including Active Directory and develop the Group Policy standard
- Excellent troubleshooting and customer service skills to quickly meet their needs
- Architect disaster recovery solutions
- Design ESXi & VMWare vSphere to provide system redundancy
- Monitor, implement, and maintain VMware vSphere hosting client data and infrastructure
- Installation/Implementation of Server Cabinet/Rack in multiple locations
- Maintain inventory, & track equipment usage
- Evaluate recommend, and install computers, network hardware, peripheral equipment, and software
- Diagnosed and resolved all network related issues
- Firmware patch/update of HP servers
- Managed Juniper Switches for network operations, utilizing network monitoring tools such as Nozomi Guardian to optimize network efficiency.
Network Operations Center Analyst
Booz Allen Hamilton
04.2015 - 02.2023
- Team Lead of 5 employees in NOC
- Creating and applying SLA,SOP for NOC guidelines cross functioning with other departments
- Organizing shift schedules for team members
- Planned, procured, and reconciled inventory within NOC
- Training new and current team members on tasks and responsibilities
- Assigning duties to specific employees based on role and skills
- Automated and streamlined processes for creating alert to notify personnel of active incidents
- Orchestrated and lead incident calls with senior leads to resolve issues, documenting all action steps
- Incident Response
- Monitored and analyzed network systems and applications to ensure overall system availability and performance
- Conducting performance reviews and sharing feedback with both upper management and team members
- Technical Support (MAC, Windows, GitHub, Atlassian Suite Tools, Splunk, Service Now)
- Respond to monitoring alerts within Science Logic & Solar Winds, performed troubleshooting and resolved network incidents, escalating complex issues to the back-end engineering team
- Generating technical reports on the status of network operations including the networks state, incidents numbers and resolutions
- Maximize availability of systems and services
- Systems Troubleshooting, Triage and Problem Resolution
- Cloud Support (Amazon Web Services (AWS) / Azure)
- Use of Monitoring Systems for servers, Firewalls, Switches, Routers, Network, Systems, and Application Availability
- Active Directory Management, Change Management Support
- Virtual Machine, VMWare (Expanding Disk, Add CPU, Cloning, Reboots, building servers from templates, Size management & Decommissioning)
- System Administration, Application, and Support (maintenance patching, user management, system/application restart)
- Support Request ticket management
- Agile Solution software development tools (JIRA, Confluence, ServiceDesk, Scrum).
Fiber Customer Support Analyst
Verizon
09.2013 - 04.2015
- Promoted to the Executive Appeals Team that Handled highest level escalations from Directors/Executives
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Respond to queries either in person or over the phone
- Trained computer user
- Responded to email messages for customers seeking help
- Walked customer through problem-solving process
- Ran diagnostic programs to resolve problems
- Resolved technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
- Answered incoming calls from customers with order inquiry and/or trouble reports
- Provided customers with order status, service activation support for Voice service calling features, voice activation support for data service PC configuration, home router configuration, and/or email/internet applications
- Dispatched trouble reports and service orders to appropriate outside installation and repair forces and receiving close out information from those groups
- Negotiated dates, times and access arrangements associated with resolving customer service order fallout and trouble report.
Education
Bachelor of Science - Information Technology
Lincoln University
Lincoln University, PA08.2013
High School Diploma -
Milford Mill Academy
Baltimore, MD06.2009
Skills
- Incident Response and troubleshooting
- Customer Service
- Technical Support
- System Monitoring and Alerting
- Cloud Computing (AWS, Azure)
- System Performance Optimization
- Site Reliability
- Agile Solutions Development
- Cross-functional Team Collaboration
- Active Directory
- Networking
- Virtual Machine (VMWare)
- Windows, MAC Operating System
- CPU Hardware, Software
- SIEM Tools, SolarWinds, Science Logic
- Jira, Confluence, Atlassian Tools
- Continuous Integration and Deployment (GitHub)
- Performance Metrics and Analysis
- System Patching and Upgrades
- Data Backups
- Hardware and Software Monitoring
- Disaster Recovery
- System Administration
- Technical Documentation
Websites
Certification
- ScienceLogic Certified Professional, January 2016
- ScienceLogic Certified Expert, August 2016
- AWS Certified Cloud Practitioner, June 2022
- Microsoft Certified Azure Fundamentals, July 2022
Extracurricular Activities
Phi Beta Sigma Fraternity Inc. Milford Mill Academy Head Baseball Coach (2023) Milford Mill Academy Assistant Football Coach (2013-2023) Owner of Men’s Semi Pro Baseball Team (Maryland Hawks) (2015-2023)
Timeline
Network Administrator
Luminary ACE
03.2023 - Current
Network Operations Center Analyst
Booz Allen Hamilton
04.2015 - 02.2023
Fiber Customer Support Analyst
Verizon
09.2013 - 04.2015
Bachelor of Science - Information Technology
Lincoln University
High School Diploma -
Milford Mill Academy
Similar Profiles
Kailey HandKailey Hand
Hotel Operations Associate at The Luminary & Co.Hotel Operations Associate at The Luminary & Co.
Christopher VivianoChristopher Viviano
Head of Business Development at Luminary, Inc.Head of Business Development at Luminary, Inc.
Sidharth KrishnaSidharth Krishna
<ul><li>Successfully developed and deployed a full-stack web application using MongoDB, Express.js, React.js, and Node.js.</li><li>Improved user experience by implementing responsive UI with React and Tailwind CSS.</li><li>Collaborated with a team of 4 developers using Git and Agile methodologies.</li><li>Integrated RESTful APIs and ensured data consistency through MongoDB Atlas.</li><li>Reduced application load time by 30% through performance optimization.</li></ul> at Luminary Technolab<ul><li>Successfully developed and deployed a full-stack web application using MongoDB, Express.js, React.js, and Node.js.</li><li>Improved user experience by implementing responsive UI with React and Tailwind CSS.</li><li>Collaborated with a team of 4 developers using Git and Agile methodologies.</li><li>Integrated RESTful APIs and ensured data consistency through MongoDB Atlas.</li><li>Reduced application load time by 30% through performance optimization.</li></ul> at Luminary Technolab
Kelvin BenjaminKelvin Benjamin
Assistant grocery manager at FoodlionAssistant grocery manager at Foodlion
Hugh VogtHugh Vogt
Pool Manager at Concord Swim ClubPool Manager at Concord Swim Club