Ivan Modesto
Katy,Tx
Summary
Learning new skills is one of the main goals in developing and further pursuing a career. Hopefully a new opportunity presents itself, improving and getting closer to the career i want.
Overview
3
3
years of professional experience
Work History
Kroger Associate
Krogers Grocery Store
05.2024 - Current
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Helped customers locate products and checked store system for merchandise at other sites.
- Product Date Management was also one of the big task that needed to be completed to help the store maintain stability.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Loaded and unloaded orders at customer's Vehicle.
Sales Associate
711
05.2022 - 06.2024
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Handled customer complaints and inquiries in a courteous and efficient manner
- Built relationships with potential customers by providing helpful advice on product selection
- Met merchandising standards by keeping store stocked and products faced
- Opened and closed cash registers, balanced cash drawers, and made deposits
- Resolved conflicts arising from incorrect orders or damaged goods promptly and professionally
- Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges and security practices
- Answered questions regarding store and merchandise
- Inventoried stock and requisitioned new inventory
- Trained and supervised new staff members.
Shift Manager
B&G Enterprise
08.2021 - 03.2022
- Addressed customer complaints and resolved conflicts
- Maintained a safe work environment by enforcing company policies and procedures
- Promoted customer satisfaction by addressing complaints and issuing refunds
- Established and maintained positive and professional employee relationships
- Provided guidance and support to shift teams, ensuring all tasks were completed on time and efficiently
- Oversaw daily operations while managing multiple projects simultaneously
- Motivated employees and increased morale with performance incentives
- Trained team members in equipment operation and proper use of PPE.
Education
Associate in Applied Science (A.A.S.): Business Administration Candidate -
Lonestar Cy Fair
Cypress, TX05.2026
Skills
- Multitasking
- Problem-solving
- Product knowledge
- Active listening
- Cash Handling
- Adaptability
- Customer service
- Time management
- Interpersonal skills
Timeline
Kroger Associate
Krogers Grocery Store
05.2024 - Current
Sales Associate
711
05.2022 - 06.2024
Shift Manager
B&G Enterprise
08.2021 - 03.2022
Associate in Applied Science (A.A.S.): Business Administration Candidate -
Lonestar Cy Fair
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