Ivan Mutisya
Castro Valley,CA
Summary
Experienced IT professional with a focus on system deployment and endpoint management. Track record of optimizing hardware performance and enhancing deployment consistency through automation and troubleshooting. Proficient in maintaining network infrastructure and resolving technical issues. Successfully implemented solutions that led to improved system performance in previous roles. Versatile Systems Technician with solid experience in diagnosing, troubleshooting and resolving system issues. Strengths include robust technical skills, knowledge of various operating systems, and ability to maintain network infrastructure. Implemented efficient solutions that have improved overall system performance in previous roles.
Overview
12
12
years of professional experience
Work History
Field Systems Technician
Namo Solutions
Milpitas, California
01.2022 - Current
- Executed high-volume imaging of systems to Windows 10/11, including driver integration and firmware updates.
- Coordinated processing of multi-system orders from Amazon, ensuring compliance with client specifications.
- Diagnosed hardware issues, repairing component-level failures for optimal system stability pre-deployment.
- Utilized Sysprep to configure Out-of-Box Experience (OOBE), improving user readiness.
- Conducted quality assurance checks and ensured secure packaging for safe shipping of systems.
- Provided technical support to resolve user inquiries in a timely manner.
- Documented detailed system processes for reference and training initiatives.
- Collaborated on upgrades and maintenance schedules to enhance system functionality.
Systems Engineer 2 / Endpoint Engineer
Huntington National Bank
Columbus, Ohio
12.2015 - 01.2022
- Advanced Deployment: Created and administered standard images and monitoring capabilities for 16,000 users, enhancing deployment consistency.
- Task Sequencing: Developed OS task sequences and SCCM queries, streamlining system rollouts and application packaging to reduce deployment time.
- Policy Management: Managed endpoint compliance and security policies in a fast-paced, high-volume environment.
- Hardware Planning: Planned and implemented workstation hardware and software upgrades, modernizing endpoint infrastructure.
- Designed and implemented system solutions for banking operations.
- Collaborated with cross-functional teams to enhance system integration.
- Conducted system performance analysis to identify improvement areas.
- Supported software updates and maintenance for critical banking applications.
- Developed technical documentation for system processes and procedures.
- Provided training and support to staff on new system features.
- Troubleshot issues in existing systems to ensure smooth functionality.
- Assisted in project planning and execution for system enhancements.
- Provided technical support for end-users by troubleshooting hardware and software issues remotely or onsite.
- Troubleshooted technical issues related to servers, networks, storage systems, virtualization platforms and other IT infrastructure components.
- Implemented security measures to protect data from unauthorized access or modification.
- Finished projects on time and within budget.
- Communicated with clients and coworkers about analysis results.
- Analyzed technical requirements for software development projects.
System Administrator
Smart Source LLC
02.2014 - 12.2015
- Administered server performance and reliability for organizational systems.
- Implemented security measures to protect sensitive data across networks.
- Monitored and resolved technical issues for user support requests.
- Migrated client PCs from Windows XP to Windows 7, ensuring data integrity and seamless transition for users.
- Managed high-volume hardware issues, replacing system boards, fans, and hard drives to maintain system reliability.
Education
Bachelor of Computer Science -
02.2026
Skills
- System deployment and management
- Hardware remediation and support
- Operating system migrations
- Endpoint management strategies
- Automation and scripting
- hardware troubleshooting
- system deployment
- image creation
- Cloud Integration
Technical Toolkit
SCCM, Intune, JAMF, Sysprep, OS Imaging, Motherboard/Component replacement, SSD/RAM upgrades, VDI/VMware, PowerShell
Timeline
Field Systems Technician
Namo Solutions
01.2022 - Current
Systems Engineer 2 / Endpoint Engineer
Huntington National Bank
12.2015 - 01.2022
System Administrator
Smart Source LLC
02.2014 - 12.2015