Summary
Work History
Education
Skills
Timeline
Generic

Ivan Nehemia

Orange,CA

Summary

Experienced with consumer advocacy, ensuring compliance with consumer protection laws and regulations. Utilizes conflict resolution skills to address and resolve consumer complaints efficiently. Knowledge of regulatory requirements and effective communication strategies.

Work History

Social Media Marketing Intern

INADATA Consulting LLC
  • Coordinated promotional campaigns by planning timelines and tasks.
  • Crafted blog articles and social media updates with a focus on brand voice.
  • Conducted competitor analysis by reviewing social media strategies of similar brands.
  • Responded to user comments and messages for improved community engagement.

Consumer Advocate Specialist

Timeshare Contract Resolution
  • Implemented training sessions within organizations educating employees on proper protocol when dealing with dissatisfied customers.
  • Collaborated with internal departments to resolve consumer issues, fostering a team-oriented work environment.
  • Facilitated open communication channels between companies and customers through various forms of media including social platforms, email campaigns, or telephone calls depending on the situation at hand.
  • Found creative solutions in best interests of consumers, customers and company when negotiating and implementing concessions.
  • Handled escalated cases where a resolution could not be reached at the initial point of contact, mediating between parties to find an agreeable solution.
  • Developed comprehensive reports detailing consumer complaint patterns, providing valuable insights for business strategy adjustments.
  • Followed up with customers using phone, email or text, resolved concerns and closed out cases.
  • Researched financial and clinical validity of concerns and complaints and resolved concerns to consumers' satisfaction.

Education

GED -

Orange Coast College
Costa Mesa, CA
05-2020

Skills

  • Social media marketing
  • Social media strategy
  • Social media posting
  • Written and verbal communication
  • Campaign management
  • Assertiveness
  • Industry awareness
  • Customer satisfaction
  • Organizational skills
  • Team leadership
  • Decision-making
  • Sales presentations

Timeline

Social Media Marketing Intern

INADATA Consulting LLC

Consumer Advocate Specialist

Timeshare Contract Resolution

GED -

Orange Coast College

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Ivan Nehemia