Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ivan Novaković

Belgrade,Serbia

Summary

Result-driven Automotive Sales Consultant with a proven track record in the automotive industry. Experience includes direct customer engagement, product demonstrations and closing sales for various vehicle brands. Skill set comprises proficient knowledge of automotive specifications, strong negotiation abilities, and customer service skills. Significant contributions made to previous employers include improving client relationships, increasing sales revenue and streamlining consultation procedures.

Overview

11
11
years of professional experience

Work History

Aftersales Manager

British Motors Beograd
Belgrade, Serbia
12.2022 - 10.2024
  • Managed aftersales team to ensure customer satisfaction and quality assurance.
  • I developed strategies for improving customer service processes and procedures.
  • Conducted regular staff meetings with the after sales team to review performance objectives.
  • Performed analysis of customer feedback surveys to identify areas of improvement in the aftersales process.
  • Warranty administrator till May 2024
  • Resolved any escalated issues or complaints from customers in a timely manner while adhering to company guidelines.
  • Provided training and support for new employees on aftersales procedures and best practices.
  • Established relationships with key stakeholders within the organization in order to facilitate collaboration across departments.
  • Delegated work to staff, setting priorities and goals.
  • Analyzed business performance data and forecasted business results for upper management.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Sales Advisor

Old Mill Cadillac
Toronto, ON
11.2019 - 09.2022
  • Sales of New and Used vehicles
  • Sales of financial services (accessories, extended warranties, protection packages, insurance).
  • Dealer Sales Journey responsibility
  • Accompany the customers throughout the entire sales process, focusing on lead generation, needs assessment, car configuration, lease and financial scenarios, objection handling, contact closure, and upselling.
  • Perform vehicle presentation.
  • Customer data maintenance
  • Manage customer relations, satisfaction, and retention.
  • Arrange trade-in appraisal with the assistance of the sales manager.
  • Manage customer takeover throughout the sales process through regular exchanges within the sales team and after-sales to ensure a seamless customer experience.
  • Sales planning, market potential analysts, and sales planning.
  • Creation of an informative financing offer and follow-up during the entire sales process of financial closing until the delivery

Sales Adviser

Infinity Downtown
Toronto, ON
10.2018 - 10.2019
  • Demonstrated product features and benefits to potential customers.
  • Sales of new and used cars (Nissan and Infiniti).
  • Developed vital customer relationships to increase sales.
  • Gathered customer feedback to improve sales strategies.
  • Developed relationships with new and existing clients through contact management systems.
  • Resolved customer complaints on time.
  • Conducted market research to identify trends and opportunities for growth.
  • Utilized CRM software to track the progress of sales initiatives.
  • Developed marketing campaigns for new or existing products.
  • I have created presentations demonstrating the value proposition of products and services.
  • Used active listening and relationship-building skills to assess customer needs, build rapport, and connect with viable solutions.
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Identified customer needs by asking questions and advising on best solutions.

Customer Service

Honda Downtown Toronto
11.2017 - 09.2018
  • Data management monitoring
  • Completed Service Advisor training for service assistance
  • Daily customer support activities and ensuring customer satisfaction with work performed during each service visit – working with the Reynolds & Reynolds program
  • Attending to all customer needs and resolving issues as needed
  • Ensuring all processes are completed on time
  • Filing and performing other duties as requested by the manager (Mario Perrella)
  • Lot Attendant – Driver, receiving vehicles into the service and completing checklists
  • Shuttle Driver – Driving service clients within a predefined radius
  • Car Washer – Washing vehicles after service work is completed

Sales Specialist

Bazis, Start Serbia
Belgrade, Serbia
11.2013 - 02.2015
  • Product sales: app development, websites, design services, social media services
  • Coordination with clients and creating action plans for marketing projects (Maxi, Tempo)
  • Project management for website development (Start Serbia agency)
  • Tent rental and managing the setup team for various events (Bazis Belgrade)
  • Collaboration with various suppliers (Bazis Belgrade – Honda tools and machines)
  • Price negotiation with companies

Education

Edonomics degree - Economist

University Beograd
Beograd

Bachelor's Degree - Automotive Business School of Canada

Georgian College Barrie Ontario
Barrie, Ontario

Skills

  • Problem solving oriented, result driven
  • Customer oriented mindset
  • Flexibility and adaptability
  • Rule consistent behavior, guided by the company code of conduct
  • Excellent communication and presentation skills, dealing with customers
  • Team orientanted
  • High level of morality in a daily situation
  • Negotiation skills
  • Closed sales 91%
  • Technical skills: Windows, Mac, Microsoft Office, Sales Force, Raynolds & Raynolds DMS, Navigator

Languages

Serbian
First Language
English
Proficient (C2)
C2

Timeline

Aftersales Manager

British Motors Beograd
12.2022 - 10.2024

Sales Advisor

Old Mill Cadillac
11.2019 - 09.2022

Sales Adviser

Infinity Downtown
10.2018 - 10.2019

Customer Service

Honda Downtown Toronto
11.2017 - 09.2018

Sales Specialist

Bazis, Start Serbia
11.2013 - 02.2015

Edonomics degree - Economist

University Beograd

Bachelor's Degree - Automotive Business School of Canada

Georgian College Barrie Ontario

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Ivan Novaković