Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ivan Oberlin

Brooklyn,NY

Summary

Enthusiastic and hard-working professional with over 6 years of experience in healthcare administration and customer service, has been taking pride in providing excellent service and creating memorable experiences for retail customers and patients. Skilled in anticipating customers' needs, attention to detail, and resolving issues promptly. Thrives in a fast-paced and dynamic environment with ambitious and goal-oriented people who put in the dedication and their mind into everything.

Overview

6
6
years of professional experience

Work History

Contact Center Service Agent

Healthfirst
10.2024 - 07.2025
  • Specialized in navigating healthcare insurance queries, ensuring accurate and timely information about coverage, eligibility, and benefits was delivered to each caller.
  • Handled a high volume (30-40) of inbound calls on a daily basis, providing clear and empathetic support to clients with diverse needs, including elderly and disabled individuals.
  • Resolved client issues efficiently by actively listening, identifying the root cause of concerns, and providing solutions within organizational guidelines.
  • Demonstrated strong documentation skills, maintaining detailed records of client interactions and follow-up actions to ensure continuity of care and service.
  • Adapted quickly to new technologies and processes, learning and utilizing internal systems to enhance customer service delivery in a healthcare environment.

Senior Patient Service Representative

VillageMD
01.2021 - 07.2024
  • Provided exceptional customer service to a diverse group of patients during an entire visit, including the check-in & registration, check-out and after-the-visit follow up communications.
  • Communicated with the rest of the team to keep a reasonable flow and made patients aware of the most accurate wait times.
  • Optimized the on-site training process for new employees by implementing a personalized approach, which involved getting to know my trainees and their learning styles and preferences.
  • Efficiently managed high patient and call volumes in a professional and courteous way, without cutting corners in the entirety of service.
  • Addressed patients' concerns and complaints by using the HEARD model and connected them with a proper department for further resolution, if required.
  • Used various digital platforms and systems to register patients, verify their identity & service eligibility, collect payments and document the essential information, including any specific accommodations.

Senior Store Associate

S & Z Pharmacy Corp. | DBA: Ocean Pharmacy
01.2020 - 12.2020
  • Stocked shelves and other retail spaces with merchandise as well as regularly maintained stock room organization and upkeep.
  • Consulted customers on products and services we offer, including any deals or promotions.
  • Operated cash register and CC terminal to collect payments.

Restaurant Waiter

Summer Ops | Island Oyster
06.2019 - 10.2019
  • Kept thorough knowledge of the menu and its changes while providing comprehensive descriptions of each item as well as making recommendations based on guests' preferences and dietary restrictions.
  • Strictly followed all of the food & beverage handling protocols, including the allergy & ID checks for alcohol purchases.
  • Provided great experience & pleasant atmosphere to our guests by engaging in appropriate conversations and making sure to set up open-ended communication for any suggestions on how to make their time spent better.
  • Created a supportive environment for my team by checking on them and offering help to spread the workload evenly.

Education

No Degree - Pre-Medicine | Biology & Chemistry

Brooklyn College of The City University of New York
12.2019

No Degree - Architecture

New York City College of Technology of The City University of New York
12.2018

High School Diploma -

James Madison High School
08.2017

Skills

  • Communicative
  • Flexible & Adaptive
  • Socially Perceptive
  • Team Player
  • Problem Solving
  • Staff Training
  • Detail Oriented
  • Multitasking

Languages

English
Native or Bilingual
Russian
Native or Bilingual

Timeline

Contact Center Service Agent

Healthfirst
10.2024 - 07.2025

Senior Patient Service Representative

VillageMD
01.2021 - 07.2024

Senior Store Associate

S & Z Pharmacy Corp. | DBA: Ocean Pharmacy
01.2020 - 12.2020

Restaurant Waiter

Summer Ops | Island Oyster
06.2019 - 10.2019

No Degree - Architecture

New York City College of Technology of The City University of New York

High School Diploma -

James Madison High School

No Degree - Pre-Medicine | Biology & Chemistry

Brooklyn College of The City University of New York

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