Ivan Ochoa
Sachse,TX
Summary
Motivated customer service/merchandising specialist with over 10 years of experience. Seeking a challenging role to leverage exceptional communication problem solving skills, dedicated to delivering top notch service and enhancing overall customer service.
Overview
24
24
years of professional experience
Work History
Guitar Sales Associate
Guitar Center
01.2020 - 12.2023
- Assisted customers with merchandise based on their needs and informed them about current sales/promotions while sharing product knowledge and personal recommendations.
- Described use and operation of merchandise to customers.
- Received and processed cash and credit card transactions.
- Exchanged /returned merchandise for customers quickly and efficiently.
- Designed displays to make the store experience interactive and engaging and printed various labels and tags for all merchandise.
- Worked as a team member to provide the highest level of service to customers and verified that all merchandising standards were maintained on a daily basis.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Merchandiser
Crossmark
09.2016 - 01.2020
- Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Customer Service Clerk
Walgreens
06.2000 - 06.2010
- Produced theft and breakage reports when necessary.
- Processed customer purchases, rang up new items, bagged purchased items for customers.
- Responded to customer queries, resolves customer problems and provided billing solutions.
- Managed daily revenue, monitored the register, and processed refunds and returns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
A&M Consolidated High
College Station, TX2014
Skills
- Inventory Control
- Customer Service
- Visual displays
- Store maintenance
- Team player
- Product Promotions
- Active listener
- Merchandise Display
- Friendly and outgoing
- Organized
- Merchandising Understanding
- Bilingual
Timeline
Guitar Sales Associate
Guitar Center
01.2020 - 12.2023
Merchandiser
Crossmark
09.2016 - 01.2020
Customer Service Clerk
Walgreens
06.2000 - 06.2010
High School Diploma -
A&M Consolidated High
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