IVAN OGILVIE
Magna
Summary
Result-driven sales professional with a proven track record of leading high-performing inside sales teams. Expertise in managing client relationships and developing innovative sales strategies that boost customer satisfaction and drive revenue growth. Strong negotiation and communication skills consistently foster a collaborative team environment, enhancing overall performance and achieving ambitious sales targets. Committed to leveraging industry knowledge and strategic insights to contribute to organizational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
Midwest Hose & Specialty, Inc.
03.2022 - 11.2025
- Developed and maintained strong customer relationships to drive repeat business and enhance satisfaction.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Managed client accounts, ensuring alignment with customer needs and company objectives.
- Utilized CRM software to track sales leads, manage accounts, and streamline communication processes.
- Established strong working relationships with clients, fostering long-term partnerships in the oil and gas industry.
- Resolved client issues promptly, enhancing satisfaction and promoting long-term relationships.
- Led team in daily operations, ensuring efficient workflow and adherence to company standards.
- Developed training programs for new staff, enhancing onboarding and skill development.
- Led quality assurance team to implement process improvements and enhance product reliability.
- Developed and executed inspection protocols to ensure compliance with industry standards.
- Managed inventory control systems, optimizing stock levels and minimizing discrepancies.
- Trained and mentored staff on quality control procedures and best practices.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Trained and mentored sales representatives on effective selling techniques and best practices.
- Implemented process improvements that enhanced efficiency in sales operations and reduced turnaround time.
- Mentored staff members in their professional development by offering guidance/support in their assigned roles.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Mentored team members, providing valuable guidance on best practices for successful inside sales tactics.
- Delivered informative product demonstrations to prospective clients, showcasing the value of our offerings in meeting their specific needs.
- Maintained a high level of product knowledge, enabling confident and informed sales presentations to potential clients.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Set up new accounts, established customer credit and set up payment methods.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
- Conducted weekly review meetings with fellow Inside Sales Representatives to share insights and collaborate on strategies for improvement.
- Reduced customer churn rate by anticipating needs proactively, offering value-added services or discounts as appropriate.
- Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff.
- Inspected and tested hoses for compliance with safety standards.
- Repaired and replaced damaged hoses ensuring operational efficiency.
- Collaborated with teams to troubleshoot hose-related issues effectively.
- Trained technicians on best practices in hose maintenance.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Developed and implemented standard operating procedures for hose assembly.
- Streamlined inventory management processes for hose supplies and components.
- Consistently met deadlines for hose assembly projects while maintaining high-quality standards in both workmanship and materials used.
- Contributed to company growth by training new technicians on proper hose assembly techniques and safety protocols.
- Conducted thorough inspections of hoses, ensuring they met or exceeded industry standards for safety and performance.
- Served customers with knowledgeable, friendly support at every stage of purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Facilitated regular team meetings to share best practices, discuss challenges, and foster a collaborative work environment.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Attended monthly sales meetings and quarterly sales trainings.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Achieved or exceeded company-defined sales quotas.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Built diverse and consistent sales portfolio.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
- Improved operational workflows, resulting in smoother running of establishment.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Diagnosed and repaired hydraulic systems and hose to ensure optimal performance.
- Assembled hoses according to specifications, ensuring quality and compliance with safety standards.
- Operated various assembly tools and machinery to manufacture hose products efficiently.
- Consistently met deadlines by prioritizing tasks effectively and working diligently under pressure.
- Reduced assembly errors with a thorough understanding of product specifications and industry standards.
- Led troubleshooting efforts for complex hydraulic machinery failures, improving uptime.
- Assisted customers with product selection, providing expert guidance on appropriate hose types based on specific applications requirements.
- Reduced downtime by quickly identifying faulty equipment and completing necessary repairs or replacements promptly.
- Improved hose assembly efficiency by implementing streamlined processes and adhering to strict quality control measures.
- Completed durable assemblies and subassemblies with hand and power tools.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Trained new assembly personnel on proper use of equipment.
- Assembled parts correctly according to specifications, reducing quality issues.
- Assembled production parts with high degree of accuracy and precision using hand and power tools.
- Recognized and reported defective material and equipment to Operations Manager.
- Collaborated with team members to troubleshoot complex hydraulic issues, enhancing overall operational efficiency.
- Participated in projects requiring assembly of large and small components.
- Verified part numbers and placed parts in appropriate shipping containers.
- Maintained detailed records of production and assembly processes.
- Recommended and implemented cost-effective repairs with minimal downtime for critical equipment.
- Ensured accurate hose measurements by utilizing precision instruments for consistent results.
- Fabricated and assembled parts to complete skilled maintenance and repair work on equipment.
- Streamlined repair processes with proper documentation of performed tasks, resulting in increased productivity.
- Managed daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Resolved customer inquiries by analyzing issues and providing effective solutions.
- Mentored staff on best practices for handling complex customer concerns.
Counter Sales Representative
Eriks NA
06.2020 - 03.2022
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Drove operational improvements which resulted in savings and improved profit margins.
- Managed efficient register operations, including writing up items, processing payments and issuing invoices.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size and materials.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Build customer loyalty and retention by delivering excellent shopping experiences.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, along with current pricing.
- Assisted customers with special order requests and arranging merchandise pick-up.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Used my own troubleshooting resolution method to evaluate technical problems and find appropriate solutions.
- Responded to customer requests for products, services and company information.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Educated staff on organizational mission and goals to help employees achieve success.
- Alternated goods in inventory by to keep shelves organized and properly stocked.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Checked packages and merchandise for damage and notified vendors.
- Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Recorded information, shortages and discrepancies to keep inventory current and accurate.
- Moved products of all sizes using forklifts and other equipment, consistently meeting challenging performance goals.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Wrapped pallets in shrink wrap prior to loading or storing.
- Loaded, unloaded and moved material to and from storage and production areas.
- Simplified shipping and receiving processes for improved workflow.
- Used warehouse management software to reconcile daily inventory.
- Completed daily operations on time and maintained high standards of accuracy.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Checked prices and calculated totals for accurate invoice processing.
- Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in the warehouse.
- Kept work areas clean, safe and organized.
- Regularly reviewed invoices and double-checked orders.
- Recommended and implemented cost-effective repairs with minimal downtime for critical equipment.
- Measured distances precisely to repair and install hose within strict tolerances.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Performed repair procedures on damaged instruments and sourced replacements.
- Installed supporting components such as fuel lines to complete systems.
- Participated in team-building activities to enhance working relationships.
- Developed and maintained courteous and effective working relationships.
- Responded to customer inquiries with patience and positivity to establish an excellent first impression.
- Received incoming calls and paged individuals and departments over PA system.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked flexible hours; night, weekend, and holiday shifts.
- Improved operations through consistent hard work and dedication.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Used coordination and planning skills to achieve results according to schedule.
- Maintained equipment in good working order by checking fluid levels and greasing and fueling machines.
Paint Technician, Production Manufacturer
Eco Green Equipment
10.2017 - 06.2020
- Provided supervisor with daily status report on all job tasks and workers' duties.
- Primed, painted, varnished and lacquered walls and surfaces.
- Painted surfaces using brushes, spray guns and paint rollers.
- Kept all work areas properly cleaned, disposed of debris and packed up materials.
- Inspected own completed work to ensure that it met very strict guidelines and highest quality standards.
- Moved painted items to drying racks and finished coated surfaces by baking painted items in oven.
- Loaded, unload and moved material to and from storage and production areas.
- Transferred products of all sizes using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals once again.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Alternated goods in inventory by observing 'first in, first out' approach to keep shelves organized and properly stocked.
- Produced parts and assemblies quickly and efficiently within tolerances.
- Used measuring tools such as gages and tape measure to identify conforming parts during production.
- Performed assembly of products according to specifications and instructions, including tire shredding and misc. products.
- Assembled and aligned parts and fixtures using hand and power tools.
- Trained new employees and promoted supportive, performance-oriented atmosphere by, instructing each in use of machinery, standard operating procedures and company policies.
- Adjusted alignment of drills, cutters, dies, guides, and holding devices.
- Set up and verified functionality of safety equipment.
- Assisted engineers in developing, building, or testing prototypes or new products, processes or procedures.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Assisted machine operators with finished pieces.
- Set and monitored product standards, examining samples of raw products and processing tests, to ensure quality of all finished products.
- Monitored machine operation and diagnosed malfunctions.
- Fabricated large and small parts per drawing and assembled parts as required.
Driver, Warehouse Orders
EVCO House Of Hose
06.2017 - 10.2017
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Transferred products of all sizes using forklifts and other equipment, consistently meeting challenging performance goals.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
- Operated company vehicles and heavy equipment with focus on safety and risk management.
- Performed inventory control, such as counting and stocking hose and fittings.
- Offered every customer outstanding service, promoting high satisfaction and cementing loyalty.
- Delivered packages from distribution center to most customers in the valley, using self-developed routes.
- Optimized routes to maximize efficiency and scheduled delivery stops.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed sales transactions, including all accepted forms of payment.
- Operated cash register to accurately complete customer financial transactions.
- Relayed information about different fitting selections and featured products.
- Rebuilt, repaired or replaced all hose and or fittings.
Car Wash, Customer Satisfaction Representative
Slim Olson's
02.2015 - 06.2017
- Pressure washed car exterior, wheel wells and tires.
- Cleaned wash equipment after shift and confirmed proper storage.
- Answered customer questions on pricing, products, procedures and materials used.
- Used scrapers, brushes and cleaners to eliminate layered on dirt, mud or debris.
- Inspected incoming vehicles, assessed condition and took note of any current damage prior to starting wash or detail.
- Greeted customers and guided cars into washing and detailing area.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Cleaned and restocked front counter and store area.
- Cleaned up gas and other spills in accordance with spill procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Answered customer questions regarding merchandise and pricing.
Shift Manager
Five Guys
01.2015 - 02.2016
- Maintained high standards of food quality by reviewing co workers goals, overseeing preparation and monitoring food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Maintained high customer satisfaction by preparing orders in smooth, efficient and accurate manner.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
Highschool -
Wood Cross
Woods Cross, UT01.2016
Skills
- Customer service
- Time management
- Organized and meticulous
- Prioritization
- Client relationship management
- Sales expertise
- Email and phone etiquette
- Relationship building and management
- B2B sales
- Key relationship management
- Sales closing
- Leadership
- Attention to detail
- Product knowledge
- Relationship development
- Adept multi-tasker
- Superior organizational skills
- Upselling and cross selling
- Customer relationship management
- Sales and negotiation
Certification
Qualified Signalperson & Basic Rigger Certification.
Timeline
Inside Sales Representative
Midwest Hose & Specialty, Inc.
03.2022 - 11.2025
Counter Sales Representative
Eriks NA
06.2020 - 03.2022
Paint Technician, Production Manufacturer
Eco Green Equipment
10.2017 - 06.2020
Driver, Warehouse Orders
EVCO House Of Hose
06.2017 - 10.2017
Car Wash, Customer Satisfaction Representative
Slim Olson's
02.2015 - 06.2017
Shift Manager
Five Guys
01.2015 - 02.2016
Highschool -
Wood Cross