Ivan Olmeda
St. Cloud
Summary
I worked for universal for 10 years now with Experience with Team lead, cash handling, and stocking up my venue. I utilize strong communication skills to organize the work area and to help guide the team members plus to communicate with the management team on low stocks and other issues with daily job responsibilities or with team members. Able to work in a fast pace environment and remain calm and collective.
Overview
10
10
years of professional experience
Work History
Cashier
Universal Studios
11.2015 - Current
- Monitored inventory levels and communicated restocking needs to management.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Welcomed customers and helped determine their needs.
Team Captain
Universal Studios
11.2015 - Current
- Led team in executing daily operations, ensuring high-quality guest experiences.
- Trained and mentored new team members on safety protocols and operational procedures.
- Coordinated breaks and resource allocation to maximize efficiency during peak periods.
- Implemented process improvements that enhanced team productivity and guest satisfaction.
- Collaborated with management to align team goals with overall company objectives.
- Set clear expectations for each member''s roles and responsibilities, leading to improved accountability across the board.
- Ensured smooth operations by maintaining open lines of communication between team members and upper management.
- Built strong relationships with team members, understanding individual strengths and weaknesses to optimize team formation.
Stocker
Universal Studios
11.2015 - Current
- Organized and stocked merchandise to maintain optimal inventory levels across various locations.
- Collaborated with team members to enhance workflow efficiency and product displays.
- Monitored stock levels and conducted regular inventory audits to ensure accuracy.
- Assisted in training new staff on stocking procedures and safety protocols.
- Implemented system improvements for streamlined restocking processes, reducing downtime.
- Coordinated with management to address supply chain issues and product availability concerns.
- Led efforts to maintain cleanliness and organization of storage areas, promoting safety standards.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Interacted with guests in friendly and knowledgeable way.
Cashier
Pollo Tropical
06.2015 - 11.2015
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with menu selections and answered inquiries regarding food options.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Handled cash, credit, and gift card transactions accurately while ensuring security protocols.
- Adapted to changing workloads and priorities in a fast-paced environment effectively.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Education
Associate of Arts - General
Valencia College
Orlando, FL06-2019
Skills
- Cash handling
- Customer service
- Inventory management
- Point-of-sale operation
- Team leadership
- Time management
- Communication skills
- Stock organization
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
Timeline
Cashier
Universal Studios
11.2015 - Current
Team Captain
Universal Studios
11.2015 - Current
Stocker
Universal Studios
11.2015 - Current
Cashier
Pollo Tropical
06.2015 - 11.2015
Associate of Arts - General
Valencia College