Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ivan Otero Sr.

Norfolk,VA

Summary

Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.

Overview

17
17
years of professional experience

Work History

Lead Installer

MID INC
Chesapeake, VA
01.2012 - Current
  • Drove company truck for local and intra-state pick-ups and deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed all necessary paperwork using neat and legible handwriting.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Verified over 13 daily deliveries against shipping instructions before delivering to customers.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
  • Recorded each delivery using proper paperwork before leaving warehouse.
  • Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
  • Inspected installations to check for functionality and maintain customer satisfaction.

Operations Manager

Transfers International
Virginia Beach , VA
05.2017 - 08.2017
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Directed activities and initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
  • Verified compliance with best business practices throughout organization.

Delivery Driver

East Coast Appliance
Virginia Beach , VA
02.2009 - 12.2012
  • Loaded truck and properly secured items to prevent damage for over 13 deliveries.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Maintained clean and orderly appearance while on shift.

Delivery Driver

HHGregg
Virginia Beach , VA
02.2008 - 02.2009
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Verified load against delivery ticket before beginning every shift.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Followed all company policies and procedures during shift.

Education

General Studies

Mount Pleasant High School
Providence, RI

GED - Accounting

Masson Institute
Cranston, RI
06.1998

Skills

  • Hand Tools
  • Troubleshooting
  • Forklift Operation
  • Power Tools
  • System installations
  • Customer service

Timeline

Operations Manager

Transfers International
05.2017 - 08.2017

Lead Installer

MID INC
01.2012 - Current

Delivery Driver

East Coast Appliance
02.2009 - 12.2012

Delivery Driver

HHGregg
02.2008 - 02.2009

General Studies

Mount Pleasant High School

GED - Accounting

Masson Institute

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Ivan Otero Sr.