Ivan Perez
Fresno,CA
Summary
Highly motivated and driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations, customer care, dependable and team player. Strong ability to drive profits, control costs and achieve continuous process improvement. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Actively looking for management roles within an organization.
Overview
23
23
years of professional experience
Work History
Store Manager
Burlington Stores, Inc.
Fresno, CA
07.2022 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Ensured compliance with safety regulations and company policies.
- Recruited, trained and supervised new employees.
- Developed strategies to maximize sales and profitability.
- Maintained accurate records of employee performance reviews.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Store Manager
Dick's Sporting Goods, Inc
Salinas, CA
02.2021 - 07.2022
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Monitored employee performance and identified performance gaps for corrective action.
- Updated and maintained store signage and displays.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Trained and mentored associates to teach daily tasks and procedures.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Located operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
General Store Manager
Kmart
McKinleyville, Oakdale, Atascadero, Coalinga, CA
03.2010 - 11.2020
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Secured store perimeter and enforced procedures to minimize losses and protect store assets.
- Assessed, optimized and elevated operations to target current and expected demands.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Greeted and assisted all customers daily in high-traffic retailer.
- Partnered with District Manager to develop and implement merchandising plans to guarantee profitability on weekly basis.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Kept accounts current and funds deposited to keep on-site cash low.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Established membership loyalty implementing rewards program to drive client retention.
- Reduced process lags by effectively managing up to 100 associates to ensure optimal productivity.
Sales Representative
Marquez Brothers International Inc.
Fresno, CA
05.2002 - 06.2010
- Implemented consultative sales techniques to generate revenues and exceed sales targets.
- Prepared and processed contracts and order forms for new and existing customers.
- Implemented professional sales presentations to creatively communicate product quality and market comparisons.
- Stayed on top of changes in company offerings and policies by staying in frequent contact with service, inventory management and technical personnel.
- Landed 60 new customer accounts through effective customer service and powerful cold-calling scripts.
- Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Cross-sold additional products and services to purchasing customers.
- Introduced customers to new offerings and updated accounts.
- Created and implemented store displays, promoting sales and growth.
- Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Followed up after sales to assess satisfaction and identify ongoing requirements.
- Established and serviced 110 accounts in assigned territory.
Education
High School Diploma -
Coalinga High School
Coalinga, CA06.1995
Skills
- Employee supervision
- Budgeting
- Stock management
- Project management
- Customer relations
- Training and mentoring
- Sales techniques
- POS systems operations
- Financial administration
- Goal setting
- Supervision and training
- Policy/program development
- Schedule management
- Cost analysis and savings
- Employee development
- Profit and loss accountability
- Performance improvements
- Recruiting and Hiring
- Cross-functional team management
- Customer retention
Timeline
Store Manager
Burlington Stores, Inc.
07.2022 - Current
Store Manager
Dick's Sporting Goods, Inc
02.2021 - 07.2022
General Store Manager
Kmart
03.2010 - 11.2020
Sales Representative
Marquez Brothers International Inc.
05.2002 - 06.2010
High School Diploma -
Coalinga High School
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