Ivan Perez Gordillo
Jacksonville,FL
Summary
Dynamic Front of House Manager at Casa Iberica with a proven track record in enhancing customer satisfaction through effective conflict resolution and customer feedback analysis. Skilled in training and mentoring staff, I excelled in optimizing operations and maintaining high standards, ensuring seamless service delivery and fostering a positive dining environment.
Diligent customer service with background in managing front-of-house operations. Proven ability to enhance customer satisfaction and streamline service processes. Demonstrated leadership in team management and conflict resolution.
Overview
3
3
years of professional experience
Work History
Restaurant Front of House Manager
Casa Iberica
09.2024 - Current
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Monitored guest feedback on review platforms such as Yelp or TripAdvisor; implemented changes based on trends observed in over 100 comments comments received.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
- Performed cash handling activities and secured nightly bank deposits averaging $5,000+
Prep/Front Line Cook
PF Changs Restaurant
05.2022 - 01.2023
- Exhibited strong multitasking abilities by simultaneously managing 50+ orders during peak service hours, ensuring timely and accurate delivery
- Reduced food preparation time by 20% while maintaining quality through effectiveness and place organization.
- Proactively communicated with front-of-house staff to ensure accurate order delivery and prompt resolution of issues.
- Assisted with training new hires on kitchen procedures, safety protocols, and recipe execution.
- Supported inventory management by keeping track of ingredient usage and timely reporting low stock levels.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products, decreasing food waste by 10%
Education
GED -
Atlantic Coast High School
9735 R G Skinner Pkwy, Jacksonville, FL 32256Skills
- Sales management
- Customer feedback analysis
- Training and mentoring
- Conflict resolution
- Vendor negotiation
- Customer service delivery
Languages
Spanish
Native or Bilingual
English
Professional Working
Portuguese
Limited Working
Timeline
Restaurant Front of House Manager
Casa Iberica
09.2024 - Current
Prep/Front Line Cook
PF Changs Restaurant
05.2022 - 01.2023
GED -
Atlantic Coast High School
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