Ivan Rocha
San Antonio,TX
Summary
Proven leader and entrepreneurial spirit from Flash Key & Automotive Program as well with Booze N Buddies Sports Bar, adept in customer relations and team leadership. Excelled in building strong relationships, enhancing operational productivity by implementing technology solutions, and driving performance improvement. Skilled in social media marketing and quality assurance, consistently exceeding customer expectations.
Overview
12
12
years of professional experience
Work History
Business Owner
Flash Key & Automotive Program
06.2019 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Implemented cutting-edge technology solutions to enhance operational productivity and customer engagement.
- Interacted well with customers to build connections and nurture relationships.
Bar Owner
Booze N Buddies Sports Bar
10.2023 - 09.2024
- Developed strong rapport with regular patrons through attentive service and personalized engagement that fostered loyalty among customers.
- Managed cash flows by accurately tracking daily transactions, deposits, invoices payments, and payroll processing.
- Enhanced bar atmosphere with well-chosen music, lighting, and decor to create a welcoming environment for patrons.
- Implemented employee training programs focused on product knowledge, sales techniques, and customer service skills to improve overall team performance.
- Managed staff scheduling, ensuring optimal coverage during peak hours while minimizing labor costs.
- Optimized bar layout for increased efficiency in serving guests while maintaining an inviting ambiance conducive to socializing between patrons.
- Maintained clean and orderly premises, adhering to strict health and safety regulations for the wellbeing of both customers and staff.
- Enhanced staff performance through regular feedback and coaching sessions that fostered a culture of continuous improvement.
- Increased customer base by implementing creative marketing strategies and engaging social media presence.
- Ensured legal compliance with local liquor licensing laws and regulations in order to maintain business operations without interruption.
- Analyzed sales data to identify trends in consumer preferences, adjusting menu offerings accordingly to maximize profitability.
- Collaborated with local businesses to create co-promotional opportunities that increased visibility for both parties within the community.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business and positive word-of-mouth referrals.
- Organized successful events such as live music performances, trivia nights, or themed parties to drive foot traffic during off-peak hours.
- Established security protocols to ensure the safety of guests and employees while maintaining a fun atmosphere conducive to enjoyable nightlife experiences.
- Implemented inventory control systems to reduce waste and maintain optimal stock levels for efficient operations.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Account Manager
Service Uniform - Tx
08.2018 - 11.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
Custodian
NISD
05.2015 - 07.2018
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Checked in and stocked inventory throughout facility.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Reported damages and hazardous conditions to management for further action.
- Supported event setup and tear-down, contributing to successful school functions.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Participated in ongoing training opportunities to stay up-to-date on best practices in facilities maintenance.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
- Increased efficiency by conducting routine inspections on custodial equipment and performing necessary maintenance tasks.
- Reported vandalism or other damage to property to supervisor.
- Streamlined facility maintenance by promptly addressing minor repairs.
- Ensured hygienic environment by adhering to sanitation protocols in restrooms and kitchen areas.
Account Manager
Service Uniform
07.2025 - 10.2025
- Managed client accounts, ensuring satisfaction and retention through proactive communication.
- Developed tailored solutions to meet client needs, enhancing service delivery.
- Collaborated with cross-functional teams to streamline account management processes.
- Analyzed client feedback to implement strategic improvements in service offerings.
Grill Cook
Dairy Queen
02.2015 - 08.2015
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cleaned and maintained kitchen equipment regularly.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Crew Member
McDonalds
09.2013 - 05.2015
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
High School Diploma -
John Jay High School
San Antonio, TX05.2015
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Entrepreneurial personality
- Relationship Building
- Employee Training
- Team Collaboration and Leadership
- Performance Improvement
- Social Media Marketing
- Quality Assurance
- Consulting
- Employee Development
- Decision-Making
- Team Leadership
- Sound Judgment
Timeline
Account Manager
Service Uniform
07.2025 - 10.2025
Bar Owner
Booze N Buddies Sports Bar
10.2023 - 09.2024
Business Owner
Flash Key & Automotive Program
06.2019 - Current
Account Manager
Service Uniform - Tx
08.2018 - 11.2020
Custodian
NISD
05.2015 - 07.2018
Grill Cook
Dairy Queen
02.2015 - 08.2015
Crew Member
McDonalds
09.2013 - 05.2015
High School Diploma -
John Jay High School