Ivan Rodriguez
Overview
7
7
years of professional experience
Work History
Private Banking Client Service Associate
First Republic Bank Now Part Of JPMorgan Chase
Century City, CA
10.2021 - Current
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
- Helped large volume of clients every day with positive attitude and focus on customer satisfaction.
- Processed domestic and international wires transfers, stop payments, book transfers and assisted in account closures.
- Ensured timely processing of transactions, reducing errors and improving overall client satisfaction levels.
Customer Service Coordinator II
Warner Bros. Discovery Plus
Remote
10.2020 - 08.2021
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Conducted regular quality assurance checks on customer service interactions, providing constructive feedback to team members as needed.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled escalated client cases and provided solutions or corrected them on the back end.
Claims Administrator
Midway Car Rental
Beverly Hills, CA
02.2017 - 04.2020
- Reduced claim processing time by streamlining workflows and implementing efficient practices.
- Contributed to risk management strategies by identifying trends in claim types or emerging risks requiring further investigation.
- Conducted thorough investigations into potentially fraudulent claims, reducing company losses.
- Built sustainable relationships with luxury hotels, high end clients, body shops and corporate accounts.
- Oversaw fleet management for designated branch.
- Assisted CSR colleagues with sales and rental agreements.
Education
No Degree - Communications
California State University - Dominguez Hills
Carson, CASkills
- Data entry proficiency
- Salesforce
- Global PayPlus
- Zendesk
- IBS Insight
- Bilingual
- Client Relationship Management
- Call center experience
- Administrative and Office Support
- Risk management mindset
Timeline
Private Banking Client Service Associate
First Republic Bank Now Part Of JPMorgan Chase
10.2021 - Current
Customer Service Coordinator II
Warner Bros. Discovery Plus
10.2020 - 08.2021
Claims Administrator
Midway Car Rental
02.2017 - 04.2020
No Degree - Communications
California State University - Dominguez Hills