Ivan Rosales
Clint
Summary
Dynamic Parts/Sales Manager at Towlift with expertise in inventory management and exceptional customer service. Proven track record in enhancing sales performance and supplier relations, while training teams to exceed targets. Skilled in technical troubleshooting and fostering strong client relationships, ensuring optimal product availability and satisfaction.
Overview
18
18
years of professional experience
Work History
Parts/Sales Manager
Towlift
El Paso
07.2021 - Current
- Manages inventory levels for parts and service.
- Assists customers in selecting appropriate products for their needs.
- Trains new staff on sales techniques and product knowledge.
- Developed relationships with suppliers to ensure timely product availability.
- Oversees daily operations of the parts sales department.
- Maintains accurate records of sales transactions and customer interactions.
- Collaborates with team members to improve customer service practices.
- Provides excellent customer service by responding to inquiries in a timely manner.
- Executes product expertise and department process improvements to meet organizational goals.
- Supervises daily operations of the parts department, including ordering, stocking, and selling of products.
- Resolves customer complaints promptly and efficiently.
- Monitored performance targets and sales metrics of sales team to monitor productivity.
- Tracks orders through the supply chain process from purchase order placement until delivery at the store level.
- Analyzes productivity reports, discussing with senior management at sales meetings.
- Manages recruiting, objectives setting, coaching, and performance monitoring of sales team.
- Organizes regular training sessions for staff on product knowledge and customer service.
- Prepare quotes for special orders as requested by customers.
- Performs scheduled inventory audits to verify accuracy and product availability.
- Manages employee schedules and daily assignments.
- Manages Albuquerque and El Paso branch locations
Field Service Technician
NJ Malin
El Paso
03.2015 - 10.2019
- Diagnosed technical issues and performed timely repairs on machinery.
- Installed new systems and ensured proper functionality for clients.
- Provided training to clients on equipment operation and safety procedures.
- Conducted regular maintenance on equipment to ensure optimal performance.
- Documented service reports detailing repairs and maintenance activities.
- Collaborated with team members to optimize service delivery processes.
- Communicated effectively with customers to address concerns and inquiries.
- Completed all necessary paperwork for service calls in a timely manner.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Disassembled defective machines for repair or replacement of parts.
- Calibrated instruments, controls and equipment to test function and evaluate performance.
- Performed troubleshooting on electronic circuits and systems.
Forward Observer
United States Marine Corps
06.2007 - 07.2015
- Coordinated artillery support operations for ground units in diverse environments.
- Conducted reconnaissance missions to gather critical battlefield intelligence.
- Analyzed terrain features to assist in effective fire support planning.
- Collaborated with infantry units to ensure synchronized operations during missions.
- Operated advanced targeting systems for accurate artillery strikes.
- Delivered clear communications between command and field units during engagements.
- Trained junior Marines on operational procedures and equipment use.
- Maintained situational awareness to adapt to changing battlefield conditions.
- Coordinated with air support units for close air support operations in designated areas of responsibility.
- Participated in training exercises designed to enhance proficiency in forward observer skillsets.
- Provided updates and feedback regarding current tactical situation at regular intervals throughout a mission's duration.
- Drafted after-action reports outlining results achieved from each engagement conducted with hostile forces.
- Assessed environmental conditions such as weather patterns, wind direction, visibility prior to engaging enemy targets.
- Directed troops on the ground during combat operations while controlling their movements via radio communication.
- Used technical expertise and sound military judgment to learn and perform complex procedures.
Education
Associate of Applied Science - Electronic Engineering
Western Technical College
El Paso, TX06-2015
Associate of Applied Science - Automotive Engineering
Western Technical College
El Paso, TX06-2015
Skills
- Inventory management
- Sales forecasting
- Product selection
- Supplier relations
- Order tracking
- Customer service
- Technical troubleshooting
- Equipment maintenance
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Parts/Sales Manager
Towlift
07.2021 - Current
Field Service Technician
NJ Malin
03.2015 - 10.2019
Forward Observer
United States Marine Corps
06.2007 - 07.2015
Associate of Applied Science - Electronic Engineering
Western Technical College
Associate of Applied Science - Automotive Engineering
Western Technical College
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