Ivan Sanquintin
Southern Maintance Services Boston
Boston,MA
2
Languages
10
years of professional experience
Results-driven professional experienced in customer service and maintenance operations. Known for resolving customer inquiries and implementing process improvements that enhance service delivery and operational efficiency.
Work History
Maintenance Crew Member
2 Years 2 Months- Conducted routine inspections and maintenance of equipment to ensure operational efficiency.
- Performed repairs on machinery and tools, enhancing overall functionality.
- Assisted in maintaining cleanliness and organization of work areas to promote safety standards.
- Collaborated with team members to troubleshoot and resolve maintenance issues promptly.
- Followed routine maintenance checklist.
Security Officer
1 Year 7 Months- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and address potential hazards or security breaches.
- Responded promptly to emergency situations, coordinating with local law enforcement when necessary.
- Implemented access control measures, ensuring only authorized individuals entered restricted areas.
Customer Service Representative
1 Year 8 Months- Resolved customer inquiries efficiently through multiple communication channels, enhancing satisfaction levels.
- Managed booking modifications and cancellations, ensuring adherence to company policies.
- Trained new staff on customer service protocols and systems, promoting consistent service delivery.
- Implemented process improvements that streamlined ticketing procedures and reduced wait times.
- operate various equipment, including the jetways, computer keyboards, and carrier-specific reservation/ticketing software.
Account Manager
3 Years 7 Months- Generating rosters aligned with customer agreements and operational requirements.
- Ensure compliance with Swissport safety and El Al security procedures to meet or exceed regulatory standards and deliver the desired customer service experience.
- Maintain up to date with El Al manuals and documentation.
- Promote consistency and collaboration through clear communication at all levels including station briefings.
- Adhere to all federal, state, municipal, airport authority, El Al security requirements, and comply with Swissport SOPs and policies
Customer Service Representative
4 Years 6 Months- Examined and validated passenger documentation
- Provided assistance to passengers during arrival and check in procedures, catering to requests such as unaccompanied minors.(UM), Vip passengers, and those requiring wheelchair assistance
- Oversaw the processing of passengers baggage, including handling and calculating fees when applicable
- Served at Azores Airlines, El Al, Emirates, Hawaiian and latam airlines.
- Operate various equipment, including the jetways, computer keyboards, and carrier-specific reservations/ticketing software
Education
No Degree - Business Management
No Degree - Business Management
High School Diploma
Skills
Heavy lifting
Cleaning procedures
Equipment maintenance
Preventive Maintenance
Safety protocols
Safety procedures
Team leadership
Sabre
Communication
Time Management
Altea Amadues
Microsoft Excel/Word/PPT
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Security Officer
FBS
10.2024 - 05.2026Read More
Customer Service Representative
Spirit Airlines Inc.
09.2024 - 05.2026Read More
Maintenance Crew Member
Southern Maintance Services Boston
08.2024 - CurrentRead More
Account Manager
Swissport USA
01.2021 - 08.2024Read More
Customer Service Representative
Swissport USA
07.2016 - 01.2021Read More
Southern New Hampshire University
No Degree from Business Management
Read More
Roxbury Community College
No Degree from Business Management
Read More
East Boston Highschool
High School Diploma
Read More